CPXP Exam, Certified Patient Experience Professional
CPXP Test Bank Questions With Answers Graded A+|
Score 100%| 2026 Updated
CERTIFIED PATIENT EXPERIENCE PROFESSIONAL (CPXP) EXAM
1. The primary role of a Certified Patient Experience Professional (CPXP) is
to:
A. Focus on clinical safety protocols only
B. Lead initiatives that improve patient and family experiences
C. Manage hospital finances and budgets
D. Supervise facility construction projects
Answer: B. Lead initiatives that improve patient and family experiences
Rationale: The CPXP role is centered on advancing the patient experience
(PX) strategy. While clinical safety, finance, and operations are important,
PX professionals focus on patient engagement, communication, and
organizational culture.
2. Which of the following BEST represents patient engagement?
A. Patients completing a financial agreement before treatment
B. Patients actively partnering in care planning and decision-making
C. Patients following instructions without asking questions
D. Patients leaving feedback after discharge only
Answer: B. Patients actively partnering in care planning and decision-
making
Rationale: True engagement means patients are empowered to participate
as partners in their healthcare journey, not just passive recipients.
,3. The HCAHPS survey is primarily used to:
A. Track physician productivity
B. Measure patient-reported hospital experience
C. Assess staff turnover
D. Evaluate financial reimbursement rates only
Answer: B. Measure patient-reported hospital experience
Rationale: HCAHPS (Hospital Consumer Assessment of Healthcare
Providers and Systems) is a standardized national survey capturing patient
perceptions of hospital care. Results are publicly reported and tied to
reimbursement.
4. A Patient & Family Advisory Council (PFAC) is designed to:
A. Negotiate insurance rates with payers
B. Allow patients and families to provide feedback on care delivery and
organizational decisions
C. Handle malpractice claims for patients
D. Train physicians on new clinical skills
Answer: B. Allow patients and families to provide feedback on care
delivery and organizational decisions
Rationale: PFACs are key engagement structures where patients/families
collaborate with healthcare leaders to improve policies, programs, and
processes.
5. Which leadership style BEST supports a patient-centered culture?
A. Autocratic leadership
B. Transformational leadership
C. Laissez-faire leadership
D. Transactional leadership
Answer: B. Transformational leadership
Rationale: Transformational leaders inspire, motivate, and engage staff in
,shared vision—essential to cultivating patient-centered culture and
continuous improvement.
6. A hospital introduces translation services for non-English speakers. This
initiative most directly improves:
A. Cultural competency and health equity
B. Hospital revenue
C. Physician recruitment
D. Medical equipment management
Answer: A. Cultural competency and health equity
Rationale: Providing language access ensures inclusivity, reduces
disparities, and improves patient communication, which directly impacts
patient experience.
7. Which is the MOST effective way to capture real-time patient
feedback?
A. Quarterly focus groups
B. Bedside surveys or leadership rounding during hospitalization
C. Annual HCAHPS survey only
D. Post-discharge phone calls months later
Answer: B. Bedside surveys or leadership rounding during
hospitalization
Rationale: Real-time methods allow organizations to respond immediately
and correct issues before discharge.
8. The first step in creating a patient experience improvement plan is to:
A. Launch staff training programs
B. Conduct a needs assessment to identify gaps
C. Publish a marketing campaign
D. Hire new executives
, Answer: B. Conduct a needs assessment to identify gaps
Rationale: Effective PX improvement starts with understanding current
performance, patient feedback, and system gaps before implementing
solutions.
9. Which statement BEST describes the difference between patient
satisfaction and patient experience?
A. They are identical terms
B. Experience is about processes of care; satisfaction reflects patient
expectations
C. Satisfaction measures only clinical outcomes; experience measures
finances
D. Experience is measured only with HCAHPS
Answer: B. Experience is about processes of care; satisfaction reflects
patient expectations
Rationale: Experience looks at what happened (communication, wait time,
discharge info), while satisfaction measures how well expectations were
met.
10. The main purpose of leadership rounding with patients is to:
A. Track billing data
B. Gather real-time patient feedback and demonstrate leadership visibility
C. Monitor employee attendance
D. Supervise equipment maintenance
Answer: B. Gather real-time patient feedback and demonstrate
leadership visibility
Rationale: Rounding builds trust, improves communication, and allows
leaders to identify and address patient needs quickly.
CPXP Test Bank Questions With Answers Graded A+|
Score 100%| 2026 Updated
CERTIFIED PATIENT EXPERIENCE PROFESSIONAL (CPXP) EXAM
1. The primary role of a Certified Patient Experience Professional (CPXP) is
to:
A. Focus on clinical safety protocols only
B. Lead initiatives that improve patient and family experiences
C. Manage hospital finances and budgets
D. Supervise facility construction projects
Answer: B. Lead initiatives that improve patient and family experiences
Rationale: The CPXP role is centered on advancing the patient experience
(PX) strategy. While clinical safety, finance, and operations are important,
PX professionals focus on patient engagement, communication, and
organizational culture.
2. Which of the following BEST represents patient engagement?
A. Patients completing a financial agreement before treatment
B. Patients actively partnering in care planning and decision-making
C. Patients following instructions without asking questions
D. Patients leaving feedback after discharge only
Answer: B. Patients actively partnering in care planning and decision-
making
Rationale: True engagement means patients are empowered to participate
as partners in their healthcare journey, not just passive recipients.
,3. The HCAHPS survey is primarily used to:
A. Track physician productivity
B. Measure patient-reported hospital experience
C. Assess staff turnover
D. Evaluate financial reimbursement rates only
Answer: B. Measure patient-reported hospital experience
Rationale: HCAHPS (Hospital Consumer Assessment of Healthcare
Providers and Systems) is a standardized national survey capturing patient
perceptions of hospital care. Results are publicly reported and tied to
reimbursement.
4. A Patient & Family Advisory Council (PFAC) is designed to:
A. Negotiate insurance rates with payers
B. Allow patients and families to provide feedback on care delivery and
organizational decisions
C. Handle malpractice claims for patients
D. Train physicians on new clinical skills
Answer: B. Allow patients and families to provide feedback on care
delivery and organizational decisions
Rationale: PFACs are key engagement structures where patients/families
collaborate with healthcare leaders to improve policies, programs, and
processes.
5. Which leadership style BEST supports a patient-centered culture?
A. Autocratic leadership
B. Transformational leadership
C. Laissez-faire leadership
D. Transactional leadership
Answer: B. Transformational leadership
Rationale: Transformational leaders inspire, motivate, and engage staff in
,shared vision—essential to cultivating patient-centered culture and
continuous improvement.
6. A hospital introduces translation services for non-English speakers. This
initiative most directly improves:
A. Cultural competency and health equity
B. Hospital revenue
C. Physician recruitment
D. Medical equipment management
Answer: A. Cultural competency and health equity
Rationale: Providing language access ensures inclusivity, reduces
disparities, and improves patient communication, which directly impacts
patient experience.
7. Which is the MOST effective way to capture real-time patient
feedback?
A. Quarterly focus groups
B. Bedside surveys or leadership rounding during hospitalization
C. Annual HCAHPS survey only
D. Post-discharge phone calls months later
Answer: B. Bedside surveys or leadership rounding during
hospitalization
Rationale: Real-time methods allow organizations to respond immediately
and correct issues before discharge.
8. The first step in creating a patient experience improvement plan is to:
A. Launch staff training programs
B. Conduct a needs assessment to identify gaps
C. Publish a marketing campaign
D. Hire new executives
, Answer: B. Conduct a needs assessment to identify gaps
Rationale: Effective PX improvement starts with understanding current
performance, patient feedback, and system gaps before implementing
solutions.
9. Which statement BEST describes the difference between patient
satisfaction and patient experience?
A. They are identical terms
B. Experience is about processes of care; satisfaction reflects patient
expectations
C. Satisfaction measures only clinical outcomes; experience measures
finances
D. Experience is measured only with HCAHPS
Answer: B. Experience is about processes of care; satisfaction reflects
patient expectations
Rationale: Experience looks at what happened (communication, wait time,
discharge info), while satisfaction measures how well expectations were
met.
10. The main purpose of leadership rounding with patients is to:
A. Track billing data
B. Gather real-time patient feedback and demonstrate leadership visibility
C. Monitor employee attendance
D. Supervise equipment maintenance
Answer: B. Gather real-time patient feedback and demonstrate
leadership visibility
Rationale: Rounding builds trust, improves communication, and allows
leaders to identify and address patient needs quickly.
