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Hospitality Supervisor level 3

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Questions and Answers towards Hospitality Supervisor level 3 qualification This document includes information on Business Visions, Values and targets Tuckman's Group development theory Team performances Effective Teamwork Team Dynamics Motivational techniques Training and Development Presenting positive, professional image in business Effective and timely feedback Empowering the team to resolve customer problems with clear lines of authority

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Business Visions, Values and Targets
Elior’s Vision is to be the “Caterer of choice”, They believe that it is the consumers
turn as customers demand tasty, Healthy products served in pleasant surroundings
along with services to suit needs and lifestyles.

Elior’s commitment is to make every break a time to savour and a source of wellbeing
driven by quality and an innovative customer experience.

Elior have 5 corporate values to be “Caterer of choice”

1. Employee recognition
Reward our employees and open up career opportunities.
2. Loyalty
Part of our DNA and constant preoccupation we must switch from a BtoB to a
BtoCtoB company. Because client loyalty depends largely on guest satisfaction.
3. Innovation
Crucial to delivering the highest levels of performance and results we believe
digital innovation will be central to this company wide change, even though
innovation is not necessarily digital.
4. Operational Excellence
We must focus and capitalize on our strengths in order to accelerate and deliver
profitable growth.
5. Responsibility
Both individual and collective, shared by all stakeholders we bear a responsibility
towards our suppliers, guests, clients, shareholders, partners and employees.


Eliors targets are to Develop, innovate and accelerate its company.


Company Targets


 Part of Eliors long term 2020 goals is they aim to reach a revenue target
of between 7-8 billion euros.


 Elior have a target that by 2025 they meet both US and European
criteria for improved broiler welfare, committed to animal welfare and
committed themselves to only use caged free eggs across there global
supply chain.


 Elior plans to increase their footprint in India after entering into India in
2016 their aim is to continue its growth by 16% over the next 3 years and
become with the aspiration to be the Number 2 player by next year.

,  Elior targets to invent the break of tomorrow by ensuring everyone takes
back control of their own time and enjoying the experience to the full.
We understand that service goes beyond the food on the plate to create
a rich relationship of new interactions and new ways of using the break


 Eliors Food tech target- Convinced Foodtech will bring guests greater
convenience and a better experience. Time will be optimised, and lives
simplified through digital solutions for pre-ordering, Faster payments,
Takeaway services, More information, Food traceability, Less waste and a
friendlier interactive atmosphere for meeting and sharing meals.


 Eliors E-Health target- For those that can no longer live independently
we must provide all the services that deliver comfort and well being
essential for a better life and better aging. Whether in a healthcare
facility or a patient’s own home we want to make life easier by offering a
platform of consolidated services based on the conviction that food is a
cornerstone of health care and the pleasure of eating must be promoted
and valued.


 Eliors Living City target- We want to help build a living city by creating
new services and jobs by working alongside stakeholders like Schools,
Companies, Healthcare facilities and the players in the world of travel
because eating is a basic need we will be at the heart of these.

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