BUS 271 EXAM 1 QUESTIONS & ANSWERS
7 principles of communication - Answers -1. objective
2. understanding
3. relevant
4. clear
5. concise
6. consistent
7. complete
Audience your communication is intended for; consider their needs first - Answers -
primary audience
Group of people that aren't real stakeholders in your communication - Answers -
secondary audience
Social communication model - Answers -you create message in your head and "encode
it" into a message that can be understood -> audience "decodes" it to receive message
What distorts your message in the social communication model? What allows you to be
understood despite this? - Answers -"noise"; your audience can provide feedback that
allows you additional chances of being understood
What should effective business writing rely on? - Answers -the 7 principles of business
communication
What has the advent of technology and social media resulted in? - Answers -customers
are looking to connect with your company on a deeper, more personal level
What are 5 key skills to be an active listener? - Answers -1. Pay close attention and
paraphrase to ensure understanding
2. Ask open ended questions
3. Give good body cues
4. Minimize distractions
5. Keep yourself of of the conversation
Verbal, listening, and non-verbal communication all taking place at the same time -
Answers -spoken communication
What are 6 types of nonverbal communication? - Answers -facial expressions,
gestures, proximity, touch, eye contact, appearance
How will you communicate ethically? - Answers -if you adhere to the 7 principles of
communication
, What are 7 principles of ethical decision making? - Answers -1. legal and regulatory
requirements
2. long term self-interest
3. personal virtue
4. utilitarianism
5. individual rights
6. distributive justice
7. religious injunction
What are 3 tools for staying digitally connected with coworkers and colleagues? -
Answers -document and work sharing tools, private messaging and "chat," video
communication
What are 5 tools for connecting with customers? - Answers -project and document
sharing tools, websites, blogging and social media, private message and "chat," video
chat
For business calls, what is generally not preferred under normal conditions? - Answers
-cell phones
A call in which the audio you create by talking gets converted to a digital data package,
zipped over the internet, and then reassembled to come out of the speaker of the
person you're talking to - Answers -VOIP call
What are 3 disadvantages of VOIP calls? - Answers -requires a lot of bandwidth and
high-speed internet connections, phone service goes out if internet does, anything
online can be hacked
A phone equipped with conferencing capabilities (3 or more people can participate in
call) - Answers -conference phone
What are 5 types of audio communication? - Answers -cell phones, voice over internet
protocol (VOIP), conference phones, conferencing services, google voice
What are 3 factors to consider when deciding method to use for an audio-only
conversation? - Answers -clarity of the line, cost, and comfort in the security of the call
What must you have to conduct a call or meeting by video? - Answers -a camera and
audio input + output
What are 2 types of online communication? - Answers -screen sharing/web sharing and
multi-feature online platforms
Used when the most important aspect of meeting or conversation is ability to see
someone's computer screen - Answers -screen/web sharing
7 principles of communication - Answers -1. objective
2. understanding
3. relevant
4. clear
5. concise
6. consistent
7. complete
Audience your communication is intended for; consider their needs first - Answers -
primary audience
Group of people that aren't real stakeholders in your communication - Answers -
secondary audience
Social communication model - Answers -you create message in your head and "encode
it" into a message that can be understood -> audience "decodes" it to receive message
What distorts your message in the social communication model? What allows you to be
understood despite this? - Answers -"noise"; your audience can provide feedback that
allows you additional chances of being understood
What should effective business writing rely on? - Answers -the 7 principles of business
communication
What has the advent of technology and social media resulted in? - Answers -customers
are looking to connect with your company on a deeper, more personal level
What are 5 key skills to be an active listener? - Answers -1. Pay close attention and
paraphrase to ensure understanding
2. Ask open ended questions
3. Give good body cues
4. Minimize distractions
5. Keep yourself of of the conversation
Verbal, listening, and non-verbal communication all taking place at the same time -
Answers -spoken communication
What are 6 types of nonverbal communication? - Answers -facial expressions,
gestures, proximity, touch, eye contact, appearance
How will you communicate ethically? - Answers -if you adhere to the 7 principles of
communication
, What are 7 principles of ethical decision making? - Answers -1. legal and regulatory
requirements
2. long term self-interest
3. personal virtue
4. utilitarianism
5. individual rights
6. distributive justice
7. religious injunction
What are 3 tools for staying digitally connected with coworkers and colleagues? -
Answers -document and work sharing tools, private messaging and "chat," video
communication
What are 5 tools for connecting with customers? - Answers -project and document
sharing tools, websites, blogging and social media, private message and "chat," video
chat
For business calls, what is generally not preferred under normal conditions? - Answers
-cell phones
A call in which the audio you create by talking gets converted to a digital data package,
zipped over the internet, and then reassembled to come out of the speaker of the
person you're talking to - Answers -VOIP call
What are 3 disadvantages of VOIP calls? - Answers -requires a lot of bandwidth and
high-speed internet connections, phone service goes out if internet does, anything
online can be hacked
A phone equipped with conferencing capabilities (3 or more people can participate in
call) - Answers -conference phone
What are 5 types of audio communication? - Answers -cell phones, voice over internet
protocol (VOIP), conference phones, conferencing services, google voice
What are 3 factors to consider when deciding method to use for an audio-only
conversation? - Answers -clarity of the line, cost, and comfort in the security of the call
What must you have to conduct a call or meeting by video? - Answers -a camera and
audio input + output
What are 2 types of online communication? - Answers -screen sharing/web sharing and
multi-feature online platforms
Used when the most important aspect of meeting or conversation is ability to see
someone's computer screen - Answers -screen/web sharing
