AND ANSWERS GUARANTEE A+
✔✔explain what active listening is - ✔✔occurs nonverbally and is important to have a
desire to hear and understand what the patient is saying.
✔✔explain using silence - ✔✔encourages the patient to organize thoughts and time to
think. Can also provide the nurse with information about patient concerns.
✔✔explain accepting - ✔✔conveys an attitude of reception and regard.
✔✔explain giving recognition - ✔✔acknowledging awareness rather than
complementing that reflects judgement.
✔✔explain offering self - ✔✔willingness to spend time with the patient and show interest
unconditionally to increase self worth.
✔✔explain broad openings - ✔✔allows patients to direct focus on interaction and
emphasizes the importance of patients' role in the communication process.
✔✔explain offering general leads - ✔✔offers the patient encouragement to continue
with minimal nursing input.
✔✔explain placing the event in time or sequence - ✔✔allows the patient to identify the
sequence of events and when they occurred to organize thoughts.
✔✔explain making observations - ✔✔allows patients to develop awareness of how they
are perceived by others and prompts exploration of issues.
✔✔explain encouraging description of perceptions - ✔✔allows for development of
awareness or understanding based on their perceptions and reality.
✔✔explain encouraging comparison - ✔✔asking the patient to compare similarities and
differences in ideas or relationships helps the patient recognize recurring experiences
and things they can change.
✔✔explain restating - ✔✔repeating the main idea of what the patient said helps to let
the patient know there is either understanding or a need for more clarity.
✔✔explain reflecting - ✔✔questions and feelings are referred back to the patient so that
the patient is empowered to actively engage in problem solving techniques.
✔✔explain focusing - ✔✔taking notice of a single idea or word and exploring it even
more. Hard with those who have anxiety.
, ✔✔explain exploring - ✔✔when an issue or theme is relevant, the nurse may instruct
the patient to explore it further and understand awareness about the event or feelings.
✔✔explain seeking clarification - ✔✔striving to achieve understanding of vague
statements can help for understanding.
✔✔explain presenting reality - ✔✔when there is a misperception of reality, the nurse will
express their perception of the situation without changing the patients.
✔✔explain voicing doubt - ✔✔expressing uncertainty as to the reality of the patient's
perceptions during delusional thinking.
✔✔explain verbalizing the implied - ✔✔putting into words what the patient has implied
or said indirectly.
✔✔explain translating words into feelings - ✔✔the nurse will symbolize what has been
said to find the underlying feelings.
✔✔explain formulating a plan of action - ✔✔encouraging identification of a behavior
change will allow for better coping skills.
✔✔explain giving false reassurance - ✔✔conveys the outcome is already known and
minimizes the patient's feelings and concerns and prevents further expression of feeling
"everything will be okay", "you will be better soon"
✔✔explain rejecting - ✔✔refusing to consider or showing contempt for patients ideas or
behavior may cause patients to discontinue the relationship.
✔✔explain approving/ disapproving or agreeing/disagreeing - ✔✔indication accord or
opposition based on good or right behaviors and bad or wrong behaviors that prevents
modification without admitting error, or to please the nurse . Creates defensiveness.
✔✔explain giving advice - ✔✔telling the patient what to do or how to behave implies the
nurse knows what is best and discourages patient independence. "you should do this
because it will help you"
✔✔explain probing - ✔✔persistent questioning and the push for answers the patient
does not wish causes the patient to feel used and valued for what information the nurse
is only seeking, consistently talking about a traumatic childhood event by bringing up
things about the clients childhood
✔✔explain defending - ✔✔minimizes or completely ignores the patients concerns and
encourages taking sides.