1/7/26, 6:46 PM CHAM STUDY GUIDE Exam (2026) Exam Questions & Answers | Latest Already Graded A+ UPDATE 2025|2026!! Flashcards | Qui…
CHAM STUDY GUIDE Exam (2026) Exam
Questions & Answers | Latest Already Graded A+
UPDATE 2025|2026!!
Save
Practice questions for this set
Learn 1/6 Study with Learn
Terms in this set (37)
HCAHPS : Hospital consumers assessment of healthcare
provers and systems (established in 2002 to
measure patient satisfaction levels of inpatient
hospital stays)
https://quizlet.com/1128047357/cham-study-guide-exam-2026-exam-questions-answers-latest-already-graded-a-update-20252026-flash-cards/ 1/5
, 1/7/26, 6:46 PM CHAM STUDY GUIDE Exam (2026) Exam Questions & Answers | Latest Already Graded A+ UPDATE 2025|2026!! Flashcards | Qui…
Patient Rounding post discharge or post appt phone calls, to follow
up real-time on patient satisfaction issues, and to
give patients the opportunity to ask questions,
resulting in reduction of readmission rates
Key Words at Key Times using words that explain why we do what we do in
terms that demonstrate how it is important or
beneficial for the patient
Lobby Management
AIDET acknowledge, introduce, duration, explanation,
thank you
Consumerism and Satisfaction
Surveys
Scripting
Patient engagement/Satisfaction
EMTALA Emergency Medical Treatment and Active Labor
Act
prevent the transfer of unstable patients between
care facilities solely for economic purposes
pre-admission the process of creating a registration record for
future inpatient service. Commonly known as "pre-
admit".
pre-registration the process of creating a registration record for
future outpatient service.
https://quizlet.com/1128047357/cham-study-guide-exam-2026-exam-questions-answers-latest-already-graded-a-update-20252026-flash-cards/ 2/5
CHAM STUDY GUIDE Exam (2026) Exam
Questions & Answers | Latest Already Graded A+
UPDATE 2025|2026!!
Save
Practice questions for this set
Learn 1/6 Study with Learn
Terms in this set (37)
HCAHPS : Hospital consumers assessment of healthcare
provers and systems (established in 2002 to
measure patient satisfaction levels of inpatient
hospital stays)
https://quizlet.com/1128047357/cham-study-guide-exam-2026-exam-questions-answers-latest-already-graded-a-update-20252026-flash-cards/ 1/5
, 1/7/26, 6:46 PM CHAM STUDY GUIDE Exam (2026) Exam Questions & Answers | Latest Already Graded A+ UPDATE 2025|2026!! Flashcards | Qui…
Patient Rounding post discharge or post appt phone calls, to follow
up real-time on patient satisfaction issues, and to
give patients the opportunity to ask questions,
resulting in reduction of readmission rates
Key Words at Key Times using words that explain why we do what we do in
terms that demonstrate how it is important or
beneficial for the patient
Lobby Management
AIDET acknowledge, introduce, duration, explanation,
thank you
Consumerism and Satisfaction
Surveys
Scripting
Patient engagement/Satisfaction
EMTALA Emergency Medical Treatment and Active Labor
Act
prevent the transfer of unstable patients between
care facilities solely for economic purposes
pre-admission the process of creating a registration record for
future inpatient service. Commonly known as "pre-
admit".
pre-registration the process of creating a registration record for
future outpatient service.
https://quizlet.com/1128047357/cham-study-guide-exam-2026-exam-questions-answers-latest-already-graded-a-update-20252026-flash-cards/ 2/5
