WGU C215 Operations Management OA EXAM
PREP 2026/2027 COMPLETE QUESTIONS WITH
CORRECT DETAILED ANSWERS ||
100% GUARANTEED PASS
<NEWEST VERSION>
1. Total Quality Management (TQM) Philosophy - ANSWER 1. customer
focus
continuous improvement
employee empowerment
use of quality tools
product design
process management
managing supplier quality
2. Process Capability Index (Cpk) - ANSWER Basic function of Six Sigma.
Measures the process potential and performance of processes. The higher the
range of Cpk, the improved is the ability of the process to complete its
necessities.
3. Six Sigma - ANSWER A disciplined, data-driven approach and
methodology for eliminating defects (driving toward six standard deviations
between the mean and the nearest specification limit) in any process - from
manufacturing to transactional and from product to service.
4. Design Capacity - ANSWER The theoretical maximum output of a system
in a given period under ideal conditions.
,5. Location Analysis - ANSWER proximity to customers, transportation,
source of labor, community attitude, proximity to suppliers, and many other
factors.
The technique for determining location decisions.
6. Line Processes - ANSWER A type of process used to produce a large
volume of a standardized product.
7. ■ Limited customization and high volume
subcontracting - ANSWER sending production work outside to another
manufacturer or service provider
8. Forecasting Capacity - ANSWER Used in Capacity Planning.
It is the forecasts of future demand.
Long-term investment demand needs
Short-term demand needs.
9. Strategic Implications of Capacity Planning - ANSWER strategic
partnerships where the terms of the partnerships (either joint projects,
supplier relationships, subcontracting relationships, etc.) require supply
chain information sharing.
a statement of long-range strategy and revenue, cost, and profit objectives.
10.Which definition is used for quality evaluates how well a product performs
its intended function? - ANSWER Fitness for use
,11.Which total quality management (TQM) process was developed to stress
management's responsibility for quality? - ANSWER 14 points for quality
improvement
12.Which total quality management (TQM) process consists of 13 published
standards and guidelines? - ANSWER ISO 9000
13.A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The
company would like to measure the number of defects and observe the
number of occurrences to isolate the particular defect.
14.Which quality tool should the company use to focus on correcting this
particular issue? - ANSWER checklist
15.Which quality control tool should be used to monitor the current status or
end result of a process? - ANSWER Flowchart
16.Which group of keywords or phrases describes the crucial role that
marketing plays in the total quality management (TQM) process? -
ANSWER Review and recommend product changes, satisfy customers
needs, open communication
17.What is the common theme in total quality management (TQM) across all
functions in an organization? - ANSWER To satisfy customer needs
18.Which concept of variation measures the central tendency of a set of data? -
ANSWER mean
, 19.What do assignable causes of variation indicate? - ANSWER Equipment
was found out of control
20.Which continuous improvement method does Cpk measure? - ANSWER
How close one is to a target and how consistent one is with the average
performance
21.What are two important aspects of Six Sigma? - ANSWER people
involvement
technical tools
22.Demand-Based Options - ANSWER includes two reactive options and one
proactive option
23.Reactive option - ANSWER the operations department uses inventories and
back orders to react to demand fluctuations
24.Proactive option - ANSWER marketing tries to shift the demand patterns to
minimize demand fluctuations
25.Capacity-Based Options - ANSWER changes output capacity to meet
demand
26.finished goods inventory - ANSWER used to absorb demand fluctuations;
allows your company to develop a stable work environment
27.Shifting demand - ANSWER proactive marketing approach to leveling
demand in which your company tries to change consumer buying patterns by
offering incentives
PREP 2026/2027 COMPLETE QUESTIONS WITH
CORRECT DETAILED ANSWERS ||
100% GUARANTEED PASS
<NEWEST VERSION>
1. Total Quality Management (TQM) Philosophy - ANSWER 1. customer
focus
continuous improvement
employee empowerment
use of quality tools
product design
process management
managing supplier quality
2. Process Capability Index (Cpk) - ANSWER Basic function of Six Sigma.
Measures the process potential and performance of processes. The higher the
range of Cpk, the improved is the ability of the process to complete its
necessities.
3. Six Sigma - ANSWER A disciplined, data-driven approach and
methodology for eliminating defects (driving toward six standard deviations
between the mean and the nearest specification limit) in any process - from
manufacturing to transactional and from product to service.
4. Design Capacity - ANSWER The theoretical maximum output of a system
in a given period under ideal conditions.
,5. Location Analysis - ANSWER proximity to customers, transportation,
source of labor, community attitude, proximity to suppliers, and many other
factors.
The technique for determining location decisions.
6. Line Processes - ANSWER A type of process used to produce a large
volume of a standardized product.
7. ■ Limited customization and high volume
subcontracting - ANSWER sending production work outside to another
manufacturer or service provider
8. Forecasting Capacity - ANSWER Used in Capacity Planning.
It is the forecasts of future demand.
Long-term investment demand needs
Short-term demand needs.
9. Strategic Implications of Capacity Planning - ANSWER strategic
partnerships where the terms of the partnerships (either joint projects,
supplier relationships, subcontracting relationships, etc.) require supply
chain information sharing.
a statement of long-range strategy and revenue, cost, and profit objectives.
10.Which definition is used for quality evaluates how well a product performs
its intended function? - ANSWER Fitness for use
,11.Which total quality management (TQM) process was developed to stress
management's responsibility for quality? - ANSWER 14 points for quality
improvement
12.Which total quality management (TQM) process consists of 13 published
standards and guidelines? - ANSWER ISO 9000
13.A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The
company would like to measure the number of defects and observe the
number of occurrences to isolate the particular defect.
14.Which quality tool should the company use to focus on correcting this
particular issue? - ANSWER checklist
15.Which quality control tool should be used to monitor the current status or
end result of a process? - ANSWER Flowchart
16.Which group of keywords or phrases describes the crucial role that
marketing plays in the total quality management (TQM) process? -
ANSWER Review and recommend product changes, satisfy customers
needs, open communication
17.What is the common theme in total quality management (TQM) across all
functions in an organization? - ANSWER To satisfy customer needs
18.Which concept of variation measures the central tendency of a set of data? -
ANSWER mean
, 19.What do assignable causes of variation indicate? - ANSWER Equipment
was found out of control
20.Which continuous improvement method does Cpk measure? - ANSWER
How close one is to a target and how consistent one is with the average
performance
21.What are two important aspects of Six Sigma? - ANSWER people
involvement
technical tools
22.Demand-Based Options - ANSWER includes two reactive options and one
proactive option
23.Reactive option - ANSWER the operations department uses inventories and
back orders to react to demand fluctuations
24.Proactive option - ANSWER marketing tries to shift the demand patterns to
minimize demand fluctuations
25.Capacity-Based Options - ANSWER changes output capacity to meet
demand
26.finished goods inventory - ANSWER used to absorb demand fluctuations;
allows your company to develop a stable work environment
27.Shifting demand - ANSWER proactive marketing approach to leveling
demand in which your company tries to change consumer buying patterns by
offering incentives
