HFMA - CERTIFIED REVENUE CYCLE
REPRESENTATIVE EXAM
QUESTIONS AND ANSWERS
Learning 9n4rwObjective 9n4rw1/2: 9n4rwDiscuss 9n4rwthe 9n4rwcomponents 9n4rwof 9n4rwthe
9n4rw3 9n4rwHFMA 9n4rwrevenue 9n4rwcycle 9n4rwinitiatives 9n4rwcollectively 9n4rwcalled
9n4rwHealthcare 9n4rwDollars 9n4rw& 9n4rwSense. 9n4rw- 9n4rwANSWERS--n/a
Learning 9n4rwObjective 9n4rw2/2: 9n4rwSummarize 9n4rwthe 9n4rwbest 9n4rwpractices 9n4rwfor
9n4rweach 9n4rwof 9n4rwthe 9n4rw3 9n4rwHealthcare 9n4rwDollars 9n4rw& 9n4rwSense
9n4rwInitiatives. 9n4rw- 9n4rwANSWERS--n/a
Healthcare 9n4rwDollars 9n4rw& 9n4rwSense 9n4rwis 9n4rwthe 9n4rwname 9n4rwgiven 9n4rwto
9n4rwwhat 9n4rw3 9n4rwHFMA 9n4rwrevenue 9n4rwcycle 9n4rwinitiatives? 9n4rw-
9n4rwANSWERS--- 9n4rwPatient 9n4rwfinancial 9n4rwcommunications 9n4rwbest
9n4rwpractices
- 9n4rwBest 9n4rwpractices 9n4rwfor 9n4rwprice 9n4rwtransparency
- 9n4rwMedical 9n4rwaccount 9n4rwresolution
What 9n4rwquestion 9n4rwdoes 9n4rwHealthcare 9n4rwDollars 9n4rw& 9n4rwSense 9n4rwanswer
9n4rwfor 9n4rwpatients 9n4rwand 9n4rwconsumers? 9n4rw- 9n4rwANSWERS--to 9n4rwhelp
9n4rwmake 9n4rwsense 9n4rwof 9n4rwprice 9n4rwand 9n4rwvalue 9n4rwin 9n4rwhealthcare.
What 9n4rware 9n4rwthe 9n4rw3 9n4rwcomponents/best 9n4rwpractices 9n4rwof 9n4rwHealthcare
9n4rwDollars 9n4rw& 9n4rwSense 9n4rw- 9n4rwANSWERS--Price 9n4rwTransparency,
9n4rwPatient 9n4rwFinancial 9n4rwCommunications, 9n4rwand 9n4rwMedical 9n4rwAccount
9n4rwResolution.
What 9n4rwis 9n4rwthe 9n4rwEmergency 9n4rwMedical 9n4rwTreatment 9n4rwand 9n4rwActive
9n4rwLabor 9n4rwAct 9n4rw(EMTALA)? 9n4rw- 9n4rwANSWERS--requires 9n4rwER
9n4rwdepartments 9n4rwto 9n4rwprovide 9n4rwa 9n4rwmedical 9n4rwscreening 9n4rwexamination
9n4rwto 9n4rwany 9n4rwindividual 9n4rwwho 9n4rwcomes 9n4rwinto 9n4rwthe 9n4rwER
9n4rwdepartment 9n4rwand 9n4rwrequests 9n4rwan 9n4rwexamination/treatment; 9n4rwprohibits
9n4rwER 9n4rwdepartments 9n4rwfrom 9n4rwrefusing 9n4rwto 9n4rwexamine 9n4rwor 9n4rwtreat
9n4rwindividuals 9n4rwwith 9n4rwan 9n4rwemergency 9n4rwcondition.
In 9n4rwan 9n4rwED, 9n4rwwhen 9n4rwshould 9n4rwyou 9n4rwengage 9n4rwin 9n4rwfinancial
9n4rwdiscussions 9n4rwwith 9n4rwpatients? 9n4rw- 9n4rwANSWERS--During 9n4rwthe
9n4rwdischarge 9n4rwprocess
In 9n4rwan 9n4rwED, 9n4rwif 9n4rwa 9n4rwpatient 9n4rwdoes 9n4rwnot 9n4rwhave 9n4rwa 9n4rwmedical
9n4rwcondition, 9n4rwwhen 9n4rwshould 9n4rwyou 9n4rwdiscuss 9n4rwthe 9n4rwfinancial
9n4rwdiscussion? 9n4rw- 9n4rwANSWERS--After 9n4rwthe 9n4rwmedical 9n4rwscreening,
, 9n4rwand 9n4rweither 9n4rwduring 9n4rwthe 9n4rwregistration 9n4rwor 9n4rwdischarge
9n4rwprocess.
If 9n4rwan 9n4rwED 9n4rwpatient 9n4rwdoes 9n4rwnot 9n4rwhave 9n4rwan 9n4rwemergency
9n4rwmedical 9n4rwcondition, 9n4rwcan 9n4rwyou 9n4rwthen 9n4rwengage 9n4rwin 9n4rwfinancial
9n4rwdiscussions? 9n4rw- 9n4rwANSWERS--No, 9n4rwyou 9n4rwmust 9n4rwensure 9n4rwthe
9n4rwmedical 9n4rwscreening 9n4rwis 9n4rwcomplete 9n4rwfirst.
Outside 9n4rwthe 9n4rwED 9n4rwsetting, 9n4rwwhen 9n4rwcan 9n4rwyou 9n4rwhave 9n4rwfinancial
9n4rwdiscussions 9n4rwwith 9n4rwpatients? 9n4rw- 9n4rwANSWERS--Either 9n4rwduring
9n4rwthe 9n4rwregistration 9n4rwor 9n4rwdischarge 9n4rwprocess 9n4rw- 9n4rwas 9n4rwlong 9n4rwas
9n4rwthe 9n4rwpatient 9n4rwflow 9n4rwis 9n4rwnot 9n4rwdisrupted.
According 9n4rwto 9n4rwbest 9n4rwpractices, 9n4rwwhen 9n4rwshould 9n4rwyou 9n4rwmake 9n4rwa
9n4rwreasonable 9n4rwattempt 9n4rwto 9n4rwhave 9n4rwa 9n4rwfinancial 9n4rwdiscussion
9n4rwwith 9n4rwa 9n4rwpatient? 9n4rw- 9n4rwANSWERS--Before 9n4rwa 9n4rwfinancial
9n4rwobligation 9n4rwis 9n4rwincurred 9n4rw(before 9n4rwcare 9n4rwis 9n4rwprovided).
Why 9n4rwdoes 9n4rwbest 9n4rwpractices 9n4rwsupport 9n4rwfinancial 9n4rwdiscussions
9n4rwbefore 9n4rwcare 9n4rwis 9n4rwprovided? 9n4rw- 9n4rwANSWERS--To 9n4rwensure
9n4rwthat 9n4rwpatients 9n4rware 9n4rwaware 9n4rwof 9n4rwtheir 9n4rwfinancial 9n4rwobligations
9n4rwand 9n4rwthat 9n4rwproviders 9n4rware 9n4rwaware 9n4rwof 9n4rwthe 9n4rwpatient's
9n4rwability 9n4rwto 9n4rwpay 9n4rwor 9n4rwthe 9n4rwsource 9n4rwof 9n4rwpayment.
Routine 9n4rw& 9n4rwComplex 9n4rwScenarios: 9n4rwthe 9n4rwbest 9n4rwpractices
9n4rwspecifies 9n4rwthat 9n4rwpatients 9n4rwshould 9n4rwbe 9n4rwgiven 9n4rwthe
9n4rwopportunities 9n4rwto 9n4rwrequest 9n4rwwhat 9n4rwto 9n4rwhelp 9n4rwthem 9n4rwwith
9n4rwfinancial 9n4rwdiscussions? 9n4rw- 9n4rwANSWERS--a 9n4rwpatient 9n4rwadvocate,
9n4rwfamily 9n4rwmember, 9n4rwor 9n4rwother 9n4rwdesignee 9n4rwto 9n4rwhelp 9n4rwthem 9n4rwin
9n4rwthe 9n4rwdiscussions.
For 9n4rwRoutine 9n4rwScenarios: 9n4rwfor 9n4rwpatients 9n4rwwith 9n4rwinsurance
9n4rwcoverage 9n4rwor 9n4rwa 9n4rwknow 9n4rwability 9n4rwto 9n4rwpay, 9n4rwwho 9n4rwshould
9n4rwbe 9n4rwinvolved 9n4rwin 9n4rwthe 9n4rwfinancial 9n4rwdiscussions? 9n4rw-
9n4rwANSWERS--the 9n4rwpatient 9n4rwor 9n4rwguarantor 9n4rwand 9n4rwproperly 9n4rwtrained
9n4rwprovider 9n4rwrepresentatives.
For 9n4rwComplex 9n4rwScenarios: 9n4rwfor 9n4rwpatients 9n4rwwith 9n4rwnon-routine 9n4rwor
9n4rwcomplex 9n4rwscenarios, 9n4rwsuch 9n4rwas 9n4rwuninsured 9n4rwor 9n4rwunderinsured
9n4rwpatients, 9n4rwwho 9n4rwshould 9n4rwbe 9n4rwinvolved 9n4rwin 9n4rwthe 9n4rwfinancial
9n4rwdiscussions? 9n4rw- 9n4rwANSWERS--the 9n4rwpatient 9n4rwand 9n4rwfinancial
9n4rwcounselor 9n4rwor 9n4rwsupervisor.
Routine 9n4rwActivities: 9n4rwProvision 9n4rwof 9n4rwCare: 9n4rwwho 9n4rwshould 9n4rwbe
9n4rwinformed 9n4rwthat 9n4rwtheir 9n4rwability 9n4rwto 9n4rwpay 9n4rwwill 9n4rwnot 9n4rwinterfere
9n4rwwith 9n4rwtreatment 9n4rwor 9n4rwany 9n4rwemergency 9n4rwmedical 9n4rwcondition?
9n4rwThe 9n4rwinsured 9n4rw/ 9n4rwable 9n4rwto 9n4rwpay 9n4rwor 9n4rwthe 9n4rwuninsured? 9n4rw-
9n4rwANSWERS--all 9n4rwpatients 9n4rwshould 9n4rwbe 9n4rwinformed.
REPRESENTATIVE EXAM
QUESTIONS AND ANSWERS
Learning 9n4rwObjective 9n4rw1/2: 9n4rwDiscuss 9n4rwthe 9n4rwcomponents 9n4rwof 9n4rwthe
9n4rw3 9n4rwHFMA 9n4rwrevenue 9n4rwcycle 9n4rwinitiatives 9n4rwcollectively 9n4rwcalled
9n4rwHealthcare 9n4rwDollars 9n4rw& 9n4rwSense. 9n4rw- 9n4rwANSWERS--n/a
Learning 9n4rwObjective 9n4rw2/2: 9n4rwSummarize 9n4rwthe 9n4rwbest 9n4rwpractices 9n4rwfor
9n4rweach 9n4rwof 9n4rwthe 9n4rw3 9n4rwHealthcare 9n4rwDollars 9n4rw& 9n4rwSense
9n4rwInitiatives. 9n4rw- 9n4rwANSWERS--n/a
Healthcare 9n4rwDollars 9n4rw& 9n4rwSense 9n4rwis 9n4rwthe 9n4rwname 9n4rwgiven 9n4rwto
9n4rwwhat 9n4rw3 9n4rwHFMA 9n4rwrevenue 9n4rwcycle 9n4rwinitiatives? 9n4rw-
9n4rwANSWERS--- 9n4rwPatient 9n4rwfinancial 9n4rwcommunications 9n4rwbest
9n4rwpractices
- 9n4rwBest 9n4rwpractices 9n4rwfor 9n4rwprice 9n4rwtransparency
- 9n4rwMedical 9n4rwaccount 9n4rwresolution
What 9n4rwquestion 9n4rwdoes 9n4rwHealthcare 9n4rwDollars 9n4rw& 9n4rwSense 9n4rwanswer
9n4rwfor 9n4rwpatients 9n4rwand 9n4rwconsumers? 9n4rw- 9n4rwANSWERS--to 9n4rwhelp
9n4rwmake 9n4rwsense 9n4rwof 9n4rwprice 9n4rwand 9n4rwvalue 9n4rwin 9n4rwhealthcare.
What 9n4rware 9n4rwthe 9n4rw3 9n4rwcomponents/best 9n4rwpractices 9n4rwof 9n4rwHealthcare
9n4rwDollars 9n4rw& 9n4rwSense 9n4rw- 9n4rwANSWERS--Price 9n4rwTransparency,
9n4rwPatient 9n4rwFinancial 9n4rwCommunications, 9n4rwand 9n4rwMedical 9n4rwAccount
9n4rwResolution.
What 9n4rwis 9n4rwthe 9n4rwEmergency 9n4rwMedical 9n4rwTreatment 9n4rwand 9n4rwActive
9n4rwLabor 9n4rwAct 9n4rw(EMTALA)? 9n4rw- 9n4rwANSWERS--requires 9n4rwER
9n4rwdepartments 9n4rwto 9n4rwprovide 9n4rwa 9n4rwmedical 9n4rwscreening 9n4rwexamination
9n4rwto 9n4rwany 9n4rwindividual 9n4rwwho 9n4rwcomes 9n4rwinto 9n4rwthe 9n4rwER
9n4rwdepartment 9n4rwand 9n4rwrequests 9n4rwan 9n4rwexamination/treatment; 9n4rwprohibits
9n4rwER 9n4rwdepartments 9n4rwfrom 9n4rwrefusing 9n4rwto 9n4rwexamine 9n4rwor 9n4rwtreat
9n4rwindividuals 9n4rwwith 9n4rwan 9n4rwemergency 9n4rwcondition.
In 9n4rwan 9n4rwED, 9n4rwwhen 9n4rwshould 9n4rwyou 9n4rwengage 9n4rwin 9n4rwfinancial
9n4rwdiscussions 9n4rwwith 9n4rwpatients? 9n4rw- 9n4rwANSWERS--During 9n4rwthe
9n4rwdischarge 9n4rwprocess
In 9n4rwan 9n4rwED, 9n4rwif 9n4rwa 9n4rwpatient 9n4rwdoes 9n4rwnot 9n4rwhave 9n4rwa 9n4rwmedical
9n4rwcondition, 9n4rwwhen 9n4rwshould 9n4rwyou 9n4rwdiscuss 9n4rwthe 9n4rwfinancial
9n4rwdiscussion? 9n4rw- 9n4rwANSWERS--After 9n4rwthe 9n4rwmedical 9n4rwscreening,
, 9n4rwand 9n4rweither 9n4rwduring 9n4rwthe 9n4rwregistration 9n4rwor 9n4rwdischarge
9n4rwprocess.
If 9n4rwan 9n4rwED 9n4rwpatient 9n4rwdoes 9n4rwnot 9n4rwhave 9n4rwan 9n4rwemergency
9n4rwmedical 9n4rwcondition, 9n4rwcan 9n4rwyou 9n4rwthen 9n4rwengage 9n4rwin 9n4rwfinancial
9n4rwdiscussions? 9n4rw- 9n4rwANSWERS--No, 9n4rwyou 9n4rwmust 9n4rwensure 9n4rwthe
9n4rwmedical 9n4rwscreening 9n4rwis 9n4rwcomplete 9n4rwfirst.
Outside 9n4rwthe 9n4rwED 9n4rwsetting, 9n4rwwhen 9n4rwcan 9n4rwyou 9n4rwhave 9n4rwfinancial
9n4rwdiscussions 9n4rwwith 9n4rwpatients? 9n4rw- 9n4rwANSWERS--Either 9n4rwduring
9n4rwthe 9n4rwregistration 9n4rwor 9n4rwdischarge 9n4rwprocess 9n4rw- 9n4rwas 9n4rwlong 9n4rwas
9n4rwthe 9n4rwpatient 9n4rwflow 9n4rwis 9n4rwnot 9n4rwdisrupted.
According 9n4rwto 9n4rwbest 9n4rwpractices, 9n4rwwhen 9n4rwshould 9n4rwyou 9n4rwmake 9n4rwa
9n4rwreasonable 9n4rwattempt 9n4rwto 9n4rwhave 9n4rwa 9n4rwfinancial 9n4rwdiscussion
9n4rwwith 9n4rwa 9n4rwpatient? 9n4rw- 9n4rwANSWERS--Before 9n4rwa 9n4rwfinancial
9n4rwobligation 9n4rwis 9n4rwincurred 9n4rw(before 9n4rwcare 9n4rwis 9n4rwprovided).
Why 9n4rwdoes 9n4rwbest 9n4rwpractices 9n4rwsupport 9n4rwfinancial 9n4rwdiscussions
9n4rwbefore 9n4rwcare 9n4rwis 9n4rwprovided? 9n4rw- 9n4rwANSWERS--To 9n4rwensure
9n4rwthat 9n4rwpatients 9n4rware 9n4rwaware 9n4rwof 9n4rwtheir 9n4rwfinancial 9n4rwobligations
9n4rwand 9n4rwthat 9n4rwproviders 9n4rware 9n4rwaware 9n4rwof 9n4rwthe 9n4rwpatient's
9n4rwability 9n4rwto 9n4rwpay 9n4rwor 9n4rwthe 9n4rwsource 9n4rwof 9n4rwpayment.
Routine 9n4rw& 9n4rwComplex 9n4rwScenarios: 9n4rwthe 9n4rwbest 9n4rwpractices
9n4rwspecifies 9n4rwthat 9n4rwpatients 9n4rwshould 9n4rwbe 9n4rwgiven 9n4rwthe
9n4rwopportunities 9n4rwto 9n4rwrequest 9n4rwwhat 9n4rwto 9n4rwhelp 9n4rwthem 9n4rwwith
9n4rwfinancial 9n4rwdiscussions? 9n4rw- 9n4rwANSWERS--a 9n4rwpatient 9n4rwadvocate,
9n4rwfamily 9n4rwmember, 9n4rwor 9n4rwother 9n4rwdesignee 9n4rwto 9n4rwhelp 9n4rwthem 9n4rwin
9n4rwthe 9n4rwdiscussions.
For 9n4rwRoutine 9n4rwScenarios: 9n4rwfor 9n4rwpatients 9n4rwwith 9n4rwinsurance
9n4rwcoverage 9n4rwor 9n4rwa 9n4rwknow 9n4rwability 9n4rwto 9n4rwpay, 9n4rwwho 9n4rwshould
9n4rwbe 9n4rwinvolved 9n4rwin 9n4rwthe 9n4rwfinancial 9n4rwdiscussions? 9n4rw-
9n4rwANSWERS--the 9n4rwpatient 9n4rwor 9n4rwguarantor 9n4rwand 9n4rwproperly 9n4rwtrained
9n4rwprovider 9n4rwrepresentatives.
For 9n4rwComplex 9n4rwScenarios: 9n4rwfor 9n4rwpatients 9n4rwwith 9n4rwnon-routine 9n4rwor
9n4rwcomplex 9n4rwscenarios, 9n4rwsuch 9n4rwas 9n4rwuninsured 9n4rwor 9n4rwunderinsured
9n4rwpatients, 9n4rwwho 9n4rwshould 9n4rwbe 9n4rwinvolved 9n4rwin 9n4rwthe 9n4rwfinancial
9n4rwdiscussions? 9n4rw- 9n4rwANSWERS--the 9n4rwpatient 9n4rwand 9n4rwfinancial
9n4rwcounselor 9n4rwor 9n4rwsupervisor.
Routine 9n4rwActivities: 9n4rwProvision 9n4rwof 9n4rwCare: 9n4rwwho 9n4rwshould 9n4rwbe
9n4rwinformed 9n4rwthat 9n4rwtheir 9n4rwability 9n4rwto 9n4rwpay 9n4rwwill 9n4rwnot 9n4rwinterfere
9n4rwwith 9n4rwtreatment 9n4rwor 9n4rwany 9n4rwemergency 9n4rwmedical 9n4rwcondition?
9n4rwThe 9n4rwinsured 9n4rw/ 9n4rwable 9n4rwto 9n4rwpay 9n4rwor 9n4rwthe 9n4rwuninsured? 9n4rw-
9n4rwANSWERS--all 9n4rwpatients 9n4rwshould 9n4rwbe 9n4rwinformed.
