WGU D268 RRM3 Task 2 | 2026/2027 | Latest
Update with Complete Solution
RRM3 D268 Task 2 TEMPLATE
Instructions: Complete and submit this document as your Task 2 for D268.
Follow the Performance Assessment Resource Guide to complete this
task.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations) Lesson 4 for information on
interpersonal communication behaviors.
A1. For each character Write about Raymond here.
(i.e., Raymond & Jenna) Raymond was crossing his arms for majority
you observed in the video, of the conversation.
identify 1 or 2
interpersonal
communication behaviors
that escalated the conflict.
Write about Jenna here.
See Section 2: Lessons
4.2-4.5 Managing Jenna did not address him with the same
Conflict: Interpersonal tone.
Conflict.
Note: The interpersonal
communication behaviors
could be verbal or
nonverbal.
This study source was downloaded by 100000902528460 from CourseHero.com on 01-07-2026 01:16:19 GMT -06:00
https://www.coursehero.com/file/242921109/RRM3-D268-Task-2-TEMPLATE-1docx/
, A1A. How did Write about Raymond here.
Raymond’s and Jenna’s Raymond crossing his arms makes him feel
behaviors in A1 escalate or seem unapproachable or like he isn’t
the conflict? For each listening to what Jenna has to say.
behavior you identified in
A1, describe how those
identified behaviors
escalated the conflict. Write about Jenna here.
Jenna dove straight in without exchanging
pleasantries like Raymond tried to do. This
seemed to upset Raymond or made him feel
like she did not want to be there.
A2. For each of the Write about Raymond here.
interpersonal Raymond should have left his arms
communication behaviors uncrossed.
identified in prompt A1,
provide an alternative
communication behavior
that could have been
used to de-escalate the
conflict.
Write about Jenna here.
Note: The interpersonal Jenna should have exchanged pleasantries
communication behaviors to start the conversation off better.
could be verbal or
nonverbal.
A2A. Describe how each Write about Raymond here.
of the identified behaviors Raymond leaving his arms uncrossed could
in prompt A2 could have help Jenna feel as if he cared and was
been used to de-escalate actively listening to her.
the conflict.
This study source was downloaded by 100000902528460 from CourseHero.com on 01-07-2026 01:16:19 GMT -06:00
https://www.coursehero.com/file/242921109/RRM3-D268-Task-2-TEMPLATE-1docx/
Update with Complete Solution
RRM3 D268 Task 2 TEMPLATE
Instructions: Complete and submit this document as your Task 2 for D268.
Follow the Performance Assessment Resource Guide to complete this
task.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations) Lesson 4 for information on
interpersonal communication behaviors.
A1. For each character Write about Raymond here.
(i.e., Raymond & Jenna) Raymond was crossing his arms for majority
you observed in the video, of the conversation.
identify 1 or 2
interpersonal
communication behaviors
that escalated the conflict.
Write about Jenna here.
See Section 2: Lessons
4.2-4.5 Managing Jenna did not address him with the same
Conflict: Interpersonal tone.
Conflict.
Note: The interpersonal
communication behaviors
could be verbal or
nonverbal.
This study source was downloaded by 100000902528460 from CourseHero.com on 01-07-2026 01:16:19 GMT -06:00
https://www.coursehero.com/file/242921109/RRM3-D268-Task-2-TEMPLATE-1docx/
, A1A. How did Write about Raymond here.
Raymond’s and Jenna’s Raymond crossing his arms makes him feel
behaviors in A1 escalate or seem unapproachable or like he isn’t
the conflict? For each listening to what Jenna has to say.
behavior you identified in
A1, describe how those
identified behaviors
escalated the conflict. Write about Jenna here.
Jenna dove straight in without exchanging
pleasantries like Raymond tried to do. This
seemed to upset Raymond or made him feel
like she did not want to be there.
A2. For each of the Write about Raymond here.
interpersonal Raymond should have left his arms
communication behaviors uncrossed.
identified in prompt A1,
provide an alternative
communication behavior
that could have been
used to de-escalate the
conflict.
Write about Jenna here.
Note: The interpersonal Jenna should have exchanged pleasantries
communication behaviors to start the conversation off better.
could be verbal or
nonverbal.
A2A. Describe how each Write about Raymond here.
of the identified behaviors Raymond leaving his arms uncrossed could
in prompt A2 could have help Jenna feel as if he cared and was
been used to de-escalate actively listening to her.
the conflict.
This study source was downloaded by 100000902528460 from CourseHero.com on 01-07-2026 01:16:19 GMT -06:00
https://www.coursehero.com/file/242921109/RRM3-D268-Task-2-TEMPLATE-1docx/
