CMAA Exam-Prep (Latest 2026/2027) Questions with Approved Answers | 100% Correct.

CMAA Exam-Prep (Latest 2026/2027) Questions
with Approved Answers | 100% Correct.


Question:

Prior to answering an incoming call the medical assistant should:
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A. smile
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B. finish up with the previous call
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C. screen the call with caller ID
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D. release any anger?
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Answer:
smile




Question:
When handling incoming mail the medical assistant should:
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A. initial each piece of opened mail
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B. open only mail marked "personal"
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C. attach the envelope to the correspondence
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D. all answers are correct?
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Answer:

attach the envelope to the correspondence
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,Question:

A letter should be folded in _______ using a #10 envelope?
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A. half horizontally
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B. half veritcally
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C. thirds face-up
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D. fourths face-down?
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Answer:

thirds face-up
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Question:

_______ is the study of words and their relationship to other words in a
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sentence.

A. etiquette
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B. forum
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C. punctuation
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D. grammar?
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Answer:

grammar




Question:

,When handling a patient complaint which one of the following would be
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most appropriate?
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A. if the patient is angry, match his/her anger level, and she/he will calm
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down

B. Take all complaints seriously and take thorough notes
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C. Refuse to talk to patients who are complaining; the doctor should
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handle them i,- i,-




D. No correct answer?
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Answer:

Take all complaints seriously and take thorough notes
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Question:

When working with patients from a culture different than your own, one
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should:
A. encourage them to speak English
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B. show respect for their culture
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C. speak loudly so they will understand
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D. refrain from making eye contact?
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Answer:

show respect for their culture
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Question:

, Body language, body posture, space and distance are all examples of:
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A. non-verbal communication
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B. verbal communication
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C. written communication
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D. all answers are correct?
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Answer:

non-verbal communication i,-




Question:
When caring for patients with physical disabilities, which of these is not an
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appropriate consideration for most? i,- i,- i,-




A. Do not rush them
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B. ask if they need assistance before giving assistance
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C. provide ample space for patients using assistive devices for mobility
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d. speak loudly?
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Answer:
speak loudly i,-




Question:

Payment made periodically to keep an insurance policy in force is called:
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A. time limit
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B. premium
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