CAHIMS 8.1, CAHIMS 8.2, CAHIMS 8.3, CAHIMS 9.1, CAHIMS 9.2, CAHIMS
CAHIMS 9.4 Questions And Correct Answers
1. According to the lecture, which best describes change management?
a. The systematic process of updating existing technology or implementing
new technology to maintain a competitive edge
b. The methodology that integrates change and the ability to adapt to change
in an organization.
c. A strategic systematic process for engaging stakeholders during the meta-
morphosis of establishing new ideas or practices
d. The reconstructive process of managerial roles to conform to new standards,
procedures and applications ANSWER C
2. According to the lecture, all are characteristic of change management EX-
CEPT :
a. Anticipation of conflicts and snags
b. Framework design that supports integration of diverse perspectives for goal
achievement
c. Elasticity in maneuvers and outcome model
d. Ridged approach and task focused ANSWER D
3. The effects of information system change on individuals and organizations
include all EXCEPT :
a. Ambiguity in job descriptions
b. Increased interdependence with duties of others
c. Opportunities for facilitating innovative initiatives
d. Reliance on successful standard procedures ANSWER D
4. Which of the following represents the most critical question for implementa-
tion teams to ask during the planning stages of change management strate-
gies?
a. What will change?
b. What will remain the same?
, CAHIMS 8.1, CAHIMS 8.2, CAHIMS 8.3, CAHIMS 9.1, CAHIMS 9.2, CAHIMS
CAHIMS 9.4 Questions And Correct Answers
c. Why is there a need for change?
d. How will change occur? ANSWER C
5. According to the lecture, which of the following is a catalyst for change when
supported by data and a strategic vision?
a. Charismatic leadership
b. Incentives
c. Technology
d. Tension ANSWER D
6. In which phase of organizational the "CHANGE" model should the communi-
cation plan be developed?
a. A - Articulate Goals
b. C - Create Tension
c. H - Harness Support
d. N - Nominate Roles ANSWER C
7. Charlotte has twenty-five years of work experience for Historic Hospital. She
perceives appropriate resources for responsibilities. In which phase of organi-
zational "CHANGE" would she be the greatest asset?
a. A - Articulate Goals
b. G - Grow capability
c. H - Harness Support
d. N - Nominate Roles ANSWER D
8. Carl communicates statistical and technical information in a manner in which
both technically adept and technically challenged people find pleasurable. In
which two phases of organizational "CHANGE" would Carl's skill set be most
needed?
a. C and H - Create Tension and Harness Support
b. A and N - Articulate Goals and Nominate Roles
, CAHIMS 8.1, CAHIMS 8.2, CAHIMS 8.3, CAHIMS 9.1, CAHIMS 9.2, CAHIMS
CAHIMS 9.4 Questions And Correct Answers
c. G and E - Grow Capability and Entrench Changes
d. E and C - Entrench Changes and Create Tension ANSWER C
9. Which of the following is the primary sign of successful health information
change management?
a. The change results in better outcomes within an expeditious timeline
b. Entrenched changes are accepted with adequate additional support
c. Patient care becomes the primary focus of technology support
d. Healthcare employees efficiently use technology and readily adapt to future
challenges ANSWER A
10. Which of the following best describes what is required to create "organiza-
tion nimbleness"?
a. Excellent communication
b. Understanding human behavior
c. Skillful change management
d. Understanding an organization's structure ANSWER C
11. Managers do all of the following EXCEPT
a. set direction.
b. bring consistency.
c. reduce chaos.
d. cope with complexity. ANSWER A
12. Leaders and followers have a higher degree of collaboration during which
part of a project?
a. Pre-project Planning
b. Beginning of Project
c. Middle of Project
d. End of Project ANSWER C
, CAHIMS 8.1, CAHIMS 8.2, CAHIMS 8.3, CAHIMS 9.1, CAHIMS 9.2, CAHIMS
CAHIMS 9.4 Questions And Correct Answers
13. Grayson and Speckhart believe which of the following about leaders and
followers?
a. Getting to know the "Number Two" leader is important
b. Followers prefer to be lead
c. Leaders cannot also be followers
d. Followers cannot grow in to good leaders ANSWER A
14. Alignment of leaders and followers is important because
a. followers must have a directive before they can act.
b. followers do not always understand strategic objectives or direction.
c. most projects have a lot at stake and alignment is crucial to decision making.
d. leaders need to know that the followers will be loyal to them. ANSWER C
15. Leaders do all of the following EXCEPT
a. cope with change.
b. align resources.
c. set direction.
d. cope with complexity. ANSWER D
16. Projects can be managed differently according to the environment of an
organization. Which one of the following is NOT an environment described by
the Project Management Institute (PMI)?
a. Functional
b. Matrix
c. Hybrid
d. Projectized ANSWER C
17. In a functional organizational environment, who is typically in charge?
a. Project Manager
b. Project Sponsor
CAHIMS 9.4 Questions And Correct Answers
1. According to the lecture, which best describes change management?
a. The systematic process of updating existing technology or implementing
new technology to maintain a competitive edge
b. The methodology that integrates change and the ability to adapt to change
in an organization.
c. A strategic systematic process for engaging stakeholders during the meta-
morphosis of establishing new ideas or practices
d. The reconstructive process of managerial roles to conform to new standards,
procedures and applications ANSWER C
2. According to the lecture, all are characteristic of change management EX-
CEPT :
a. Anticipation of conflicts and snags
b. Framework design that supports integration of diverse perspectives for goal
achievement
c. Elasticity in maneuvers and outcome model
d. Ridged approach and task focused ANSWER D
3. The effects of information system change on individuals and organizations
include all EXCEPT :
a. Ambiguity in job descriptions
b. Increased interdependence with duties of others
c. Opportunities for facilitating innovative initiatives
d. Reliance on successful standard procedures ANSWER D
4. Which of the following represents the most critical question for implementa-
tion teams to ask during the planning stages of change management strate-
gies?
a. What will change?
b. What will remain the same?
, CAHIMS 8.1, CAHIMS 8.2, CAHIMS 8.3, CAHIMS 9.1, CAHIMS 9.2, CAHIMS
CAHIMS 9.4 Questions And Correct Answers
c. Why is there a need for change?
d. How will change occur? ANSWER C
5. According to the lecture, which of the following is a catalyst for change when
supported by data and a strategic vision?
a. Charismatic leadership
b. Incentives
c. Technology
d. Tension ANSWER D
6. In which phase of organizational the "CHANGE" model should the communi-
cation plan be developed?
a. A - Articulate Goals
b. C - Create Tension
c. H - Harness Support
d. N - Nominate Roles ANSWER C
7. Charlotte has twenty-five years of work experience for Historic Hospital. She
perceives appropriate resources for responsibilities. In which phase of organi-
zational "CHANGE" would she be the greatest asset?
a. A - Articulate Goals
b. G - Grow capability
c. H - Harness Support
d. N - Nominate Roles ANSWER D
8. Carl communicates statistical and technical information in a manner in which
both technically adept and technically challenged people find pleasurable. In
which two phases of organizational "CHANGE" would Carl's skill set be most
needed?
a. C and H - Create Tension and Harness Support
b. A and N - Articulate Goals and Nominate Roles
, CAHIMS 8.1, CAHIMS 8.2, CAHIMS 8.3, CAHIMS 9.1, CAHIMS 9.2, CAHIMS
CAHIMS 9.4 Questions And Correct Answers
c. G and E - Grow Capability and Entrench Changes
d. E and C - Entrench Changes and Create Tension ANSWER C
9. Which of the following is the primary sign of successful health information
change management?
a. The change results in better outcomes within an expeditious timeline
b. Entrenched changes are accepted with adequate additional support
c. Patient care becomes the primary focus of technology support
d. Healthcare employees efficiently use technology and readily adapt to future
challenges ANSWER A
10. Which of the following best describes what is required to create "organiza-
tion nimbleness"?
a. Excellent communication
b. Understanding human behavior
c. Skillful change management
d. Understanding an organization's structure ANSWER C
11. Managers do all of the following EXCEPT
a. set direction.
b. bring consistency.
c. reduce chaos.
d. cope with complexity. ANSWER A
12. Leaders and followers have a higher degree of collaboration during which
part of a project?
a. Pre-project Planning
b. Beginning of Project
c. Middle of Project
d. End of Project ANSWER C
, CAHIMS 8.1, CAHIMS 8.2, CAHIMS 8.3, CAHIMS 9.1, CAHIMS 9.2, CAHIMS
CAHIMS 9.4 Questions And Correct Answers
13. Grayson and Speckhart believe which of the following about leaders and
followers?
a. Getting to know the "Number Two" leader is important
b. Followers prefer to be lead
c. Leaders cannot also be followers
d. Followers cannot grow in to good leaders ANSWER A
14. Alignment of leaders and followers is important because
a. followers must have a directive before they can act.
b. followers do not always understand strategic objectives or direction.
c. most projects have a lot at stake and alignment is crucial to decision making.
d. leaders need to know that the followers will be loyal to them. ANSWER C
15. Leaders do all of the following EXCEPT
a. cope with change.
b. align resources.
c. set direction.
d. cope with complexity. ANSWER D
16. Projects can be managed differently according to the environment of an
organization. Which one of the following is NOT an environment described by
the Project Management Institute (PMI)?
a. Functional
b. Matrix
c. Hybrid
d. Projectized ANSWER C
17. In a functional organizational environment, who is typically in charge?
a. Project Manager
b. Project Sponsor
