NHA - Certified Medical Administrative Assistant
(CMAA) Study Guide AVTEC Questions with
Correct Answers 2026
Computer Scheduling - CORRECT ANSWER -Electronic appointment book
Book Scheduling - CORRECT ANSWER -Hard copy appointment book
Wave Booking - CORRECT ANSWER -Patients are scheduled at the same time each hour to
create short-term flexibility each hour.
Modified Wave Booking - CORRECT ANSWER -Wave booking can be modified in a couple of
different ways. One example of this approach is to schedule two patients to come at 9 a.m. and
one patient at 9:30 a.m. This hourly cycle is repeated throughout the day.
Double Booking - CORRECT ANSWER -Two patients are scheduled to come at the same time
to see the same physician.
Stream/time-Specific Scheduling - CORRECT ANSWER -Scheduling patients for specific times
at regular intervals. The amount of time allotted depends on the reason for the visit.
Open Booking (tidal wave scheduling) - CORRECT ANSWER -Patients are not scheduled for a
specific time, but told to come in at intermittent times. They are seen in the order in which the
arrive.
Cluster or Categorization Booking - CORRECT ANSWER -Booking a number of patients who
have specific needs together at the same time of day.
Matrix - CORRECT ANSWER -A grid with time slots blocked out when physicians are
unavailable or the office is closed.
, Template - CORRECT ANSWER -A document with a preset format that is used as a starting
point so that it does not have e recreated each time.
Screening System - CORRECT ANSWER -Procedures to prioritize the urgency of a call to
determine when the patient should be seen.
Certified Mail - CORRECT ANSWER -First-class mail that also gives the mail added protection
by offering insurance, tracking, and return receipt options.
Appointment Cards - CORRECT ANSWER -Used to remind patients of scheduled appointments
and to eliminate misunderstandings about dates and time.
Health Insurance Portability and Accountability Act (HIPAA) of 1996 - CORRECT ANSWER -
Legislation that includes Title II, the first parameters designed to protect the privacy and security
of patient information.
What are three advantages of computer scheduling? - CORRECT ANSWER -Display available
and scheduled times; length and type of appointment required and day or time preferences.
When scheduling appointments, what factors need to be taken into account? - CORRECT
ANSWER -The needs of the patient, the habits and preferences of the provider, and the capacity
of the facility.
Electronic Medical Record (EMR) - CORRECT ANSWER -An electronic record of health
information that is created, added to, managed, and reviewed by authorized providers and staff
within a single health care organization.
Advance Directive Form - CORRECT ANSWER -Document that spells out what kind of
treatment a patient wants in the event that he can't speak for himself. Also known as living will.
(CMAA) Study Guide AVTEC Questions with
Correct Answers 2026
Computer Scheduling - CORRECT ANSWER -Electronic appointment book
Book Scheduling - CORRECT ANSWER -Hard copy appointment book
Wave Booking - CORRECT ANSWER -Patients are scheduled at the same time each hour to
create short-term flexibility each hour.
Modified Wave Booking - CORRECT ANSWER -Wave booking can be modified in a couple of
different ways. One example of this approach is to schedule two patients to come at 9 a.m. and
one patient at 9:30 a.m. This hourly cycle is repeated throughout the day.
Double Booking - CORRECT ANSWER -Two patients are scheduled to come at the same time
to see the same physician.
Stream/time-Specific Scheduling - CORRECT ANSWER -Scheduling patients for specific times
at regular intervals. The amount of time allotted depends on the reason for the visit.
Open Booking (tidal wave scheduling) - CORRECT ANSWER -Patients are not scheduled for a
specific time, but told to come in at intermittent times. They are seen in the order in which the
arrive.
Cluster or Categorization Booking - CORRECT ANSWER -Booking a number of patients who
have specific needs together at the same time of day.
Matrix - CORRECT ANSWER -A grid with time slots blocked out when physicians are
unavailable or the office is closed.
, Template - CORRECT ANSWER -A document with a preset format that is used as a starting
point so that it does not have e recreated each time.
Screening System - CORRECT ANSWER -Procedures to prioritize the urgency of a call to
determine when the patient should be seen.
Certified Mail - CORRECT ANSWER -First-class mail that also gives the mail added protection
by offering insurance, tracking, and return receipt options.
Appointment Cards - CORRECT ANSWER -Used to remind patients of scheduled appointments
and to eliminate misunderstandings about dates and time.
Health Insurance Portability and Accountability Act (HIPAA) of 1996 - CORRECT ANSWER -
Legislation that includes Title II, the first parameters designed to protect the privacy and security
of patient information.
What are three advantages of computer scheduling? - CORRECT ANSWER -Display available
and scheduled times; length and type of appointment required and day or time preferences.
When scheduling appointments, what factors need to be taken into account? - CORRECT
ANSWER -The needs of the patient, the habits and preferences of the provider, and the capacity
of the facility.
Electronic Medical Record (EMR) - CORRECT ANSWER -An electronic record of health
information that is created, added to, managed, and reviewed by authorized providers and staff
within a single health care organization.
Advance Directive Form - CORRECT ANSWER -Document that spells out what kind of
treatment a patient wants in the event that he can't speak for himself. Also known as living will.
