WGU CHANGE MANAGEMENT AND
INNOVATION - C208 PRE-ASSESSMENT.
EXAM 2025/2026 QUESTIONS AND
ANSWERS 100% PASS.
Which three individuals within an organization could play the role of change agent - ANS ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes when
implementing a change - ANS Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage)
to 5 (latest stage) - ANS knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the employee
benefits program but is unsure how the employees will respond to these changes
Which type of change model should this person employ? - ANS Descriptive
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Which two statements characterize low end disruption - ANS it is an innovation that is good
enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - ANS Addressing concerns raised by the prospect change
Explaining why the change is needed
What is essential for a leader to communicate when undertaking organizational change? -
ANS a consistent vision of the end result of the change
how should training be viewed during organizational change - ANS as a worthwhile
investment in a successful transition
How can a leader connect with employees to help sustain organizational change? -
ANS offering positive feedback
Which approach is proven and effective in using reinforcements to sustain change? -
ANS Repeating the messages of vision, process, and goals through a variety of channels
What is a common cause for the failure of organizational change - ANS unclear goals
Which role does creative tension play in organizational change according to Peter Senge? -
ANS It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of organizational
change? - ANS Stress
which practice can lead to unconscious resistance to attempts at organizational change? -
ANS tiring staff with unrelated demands
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
INNOVATION - C208 PRE-ASSESSMENT.
EXAM 2025/2026 QUESTIONS AND
ANSWERS 100% PASS.
Which three individuals within an organization could play the role of change agent - ANS ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes when
implementing a change - ANS Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage)
to 5 (latest stage) - ANS knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the employee
benefits program but is unsure how the employees will respond to these changes
Which type of change model should this person employ? - ANS Descriptive
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Which two statements characterize low end disruption - ANS it is an innovation that is good
enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - ANS Addressing concerns raised by the prospect change
Explaining why the change is needed
What is essential for a leader to communicate when undertaking organizational change? -
ANS a consistent vision of the end result of the change
how should training be viewed during organizational change - ANS as a worthwhile
investment in a successful transition
How can a leader connect with employees to help sustain organizational change? -
ANS offering positive feedback
Which approach is proven and effective in using reinforcements to sustain change? -
ANS Repeating the messages of vision, process, and goals through a variety of channels
What is a common cause for the failure of organizational change - ANS unclear goals
Which role does creative tension play in organizational change according to Peter Senge? -
ANS It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of organizational
change? - ANS Stress
which practice can lead to unconscious resistance to attempts at organizational change? -
ANS tiring staff with unrelated demands
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
