BA 350 RANDEL COMPREHENSIVE EXAM UPDATED
QUESTIONS AND ANSWERS GRADED A+
✔✔what are the tw types of power - ✔✔formal and personal
✔✔formal powers - ✔✔coercive power
reward power
legimate
✔✔personal power - ✔✔expert
referent
✔✔Power tactics - ✔✔legitamacy
rational persuasion
inspirational appeals
consulation
exchange
personal appeals
ingratation
pressure
coalitions
✔✔upward influence power tactics - ✔✔rational persuasion
✔✔downward influence power tactics - ✔✔rational persuasion
inspirational appeals
ingration
legitmacy
✔✔lateral influence - ✔✔rational persuasion
consultation
ingration
exchange
legitmacy
personal appeals
coaltions
, ✔✔rational persuasion - ✔✔o Presenting logical arguments and factual evidence to
demonstrate that a request is reasonable
✔✔Inspirational appeals - ✔✔o Developing emotional commitment by appealing to a
target's values, needs, hopes, and aspiration
✔✔Legitimacy tactic - ✔✔relying on your authority position or saying that a request is in
accordance with organization policies or rules
✔✔Coalitions - ✔✔o Enlisting the aid or support of others to persuade the target to
agree
✔✔Pressure - ✔✔o Using warnings, repeated demands, and threats
Tends to backfire and typically least effective
✔✔Ingratiation - ✔✔o Using flattery, praise, or friendly behavior prior to making a
request
✔✔Consultation - ✔✔o Increasing support by involving the target in deciding how to
accomplish your plan
✔✔Personal appeals - ✔✔o Asking for compliance based on friendship or loyalty
✔✔Exchange - ✔✔o Rewarding the target with benefits or favors in exchange for
agreeing to a request
✔✔ The difference between bias, prejudice, discrimination, stereotypes, and stereotype
threat - ✔✔Bias; Discrimination is an apparent action or behavior; Prejudice is an
internal, generalized attitude, Stereotypes is judging someone based on our perception
of the group to which the person belongs to, and bias is
✔✔Availability bias - ✔✔based judgments on information that is readily available to
them
✔✔confirmation bias - ✔✔seek out information that reaffirms past choices and to
discount info that contradicts past judgements
✔✔hindsight bias - ✔✔to believe falsely, after an outcome of an event is known, that
one would have accurately predicted the outcome
✔✔Implicit bias - ✔✔Prejudice that may be hidden outside one's conscious awareness
✔✔Outcome bias - ✔✔to judge the quality of a decision based on the desirability or
believability of its outcome
QUESTIONS AND ANSWERS GRADED A+
✔✔what are the tw types of power - ✔✔formal and personal
✔✔formal powers - ✔✔coercive power
reward power
legimate
✔✔personal power - ✔✔expert
referent
✔✔Power tactics - ✔✔legitamacy
rational persuasion
inspirational appeals
consulation
exchange
personal appeals
ingratation
pressure
coalitions
✔✔upward influence power tactics - ✔✔rational persuasion
✔✔downward influence power tactics - ✔✔rational persuasion
inspirational appeals
ingration
legitmacy
✔✔lateral influence - ✔✔rational persuasion
consultation
ingration
exchange
legitmacy
personal appeals
coaltions
, ✔✔rational persuasion - ✔✔o Presenting logical arguments and factual evidence to
demonstrate that a request is reasonable
✔✔Inspirational appeals - ✔✔o Developing emotional commitment by appealing to a
target's values, needs, hopes, and aspiration
✔✔Legitimacy tactic - ✔✔relying on your authority position or saying that a request is in
accordance with organization policies or rules
✔✔Coalitions - ✔✔o Enlisting the aid or support of others to persuade the target to
agree
✔✔Pressure - ✔✔o Using warnings, repeated demands, and threats
Tends to backfire and typically least effective
✔✔Ingratiation - ✔✔o Using flattery, praise, or friendly behavior prior to making a
request
✔✔Consultation - ✔✔o Increasing support by involving the target in deciding how to
accomplish your plan
✔✔Personal appeals - ✔✔o Asking for compliance based on friendship or loyalty
✔✔Exchange - ✔✔o Rewarding the target with benefits or favors in exchange for
agreeing to a request
✔✔ The difference between bias, prejudice, discrimination, stereotypes, and stereotype
threat - ✔✔Bias; Discrimination is an apparent action or behavior; Prejudice is an
internal, generalized attitude, Stereotypes is judging someone based on our perception
of the group to which the person belongs to, and bias is
✔✔Availability bias - ✔✔based judgments on information that is readily available to
them
✔✔confirmation bias - ✔✔seek out information that reaffirms past choices and to
discount info that contradicts past judgements
✔✔hindsight bias - ✔✔to believe falsely, after an outcome of an event is known, that
one would have accurately predicted the outcome
✔✔Implicit bias - ✔✔Prejudice that may be hidden outside one's conscious awareness
✔✔Outcome bias - ✔✔to judge the quality of a decision based on the desirability or
believability of its outcome
