HRT 3500 HR QUESTIONS & ANSWERS
Which of the following statements about a Human Resource Information System (HRIS)
is true? - Answers -Employees have the right to review and copy information about
them stored in an HRIS
A 150-room hotel anticipates a 60 percent occupancy rate for the upcoming year. If the
ratio of employees to occupied rooms is 1.2, how many employees will the hotel need
over the next 12 months - Answers -108
The Roadside Inn hotel chain consists of 30 corporate-owned and -managed economy
properties. The company plans to expand into new markets by purchasing five upscale
suite properties within the next six months and plans to replace the management team
at each of the purchased properties. Which of the following techniques is the corporate
human resources director most likely to implement? - Answers -External recruiting to fill
open managerial positions
Which of the following is not an internal recruiting tool? - Answers -Outsourcing
In preparation for upcoming budget meetings, department heads were asked to
estimate labor demand in their areas for the next 12 months. This is an example of -
Answers -Bottom-up forecasting
Which of the following is not regarded as a potential advantage of internal recruiting
over external recruiting? - Answers -Infusion of "new blood" with new ideas
Which of the following statements about recruiting is false? - Answers -Hospitality
recruiters consider students' grade point averages more important than work
experience.
The president of the 25-unit Family Fun Restaurant chain recently established a policy
of filling open supervisory and managerial positions from applicants within the company.
Implementing this policy will call for all of the following human resources activities
except - Answers -External recruiting to fill open managerial positions
Which of the following statements about forecasting the labor supply needs of a
hospitality operation is false? - Answers -A succession chart helps estimate the internal
supply of employees for a particular position.
All of the following are techniques for forecasting the internal supply of labor except -
Answers -Job biding
A job posting for an open dining room server position requires that applicants (1) have
experience with the restaurant's point-of-sale system, (2) work evenings, and (3) have a
working knowledge of food and wine pairings. The manager's selection strategy is to
, first disqualify those applicants who have no experience with the operation's point-of-
sale system, then to disqualify applicants who cannot work evenings, then to disqualify
remaining applicants who lack working knowledge of food and wine pairings. This is an
example of - Answers -a multiple hurdles selection strategy
Which of the following pre-employment testing techniques asks applicants to perform or
simulate specific tasks they would do on the job? - Answers -validity tests
Which of the following types of interview questions encourages job applicants to
elaborate on an issue and promotes a comprehensive response? - Answers -open-
ended questions
Which of the following selection strategies relies most on desirable qualifications of
applicants and allows managers the most discretion in selection decisions? - Answers -
a compensatory selection strategy
Carrie, the manager of a 150-seat theme restaurant, always interviews several
applicants for an open position. She compares the applicants and selects the applicant
who seems to stand out from the rest. Which of the following errors or biases does
Carrie's selection technique potentially introduce? - Answers -contrast error
Which of the following types of information would a manager be least likely to obtain
from former employers about job applicants? - Answers -eligibility for rehire
A selection method that consistently leads all managers to hire employees who then fail
is: - Answers -reliable but invalid
At a large downtown convention hotel, final candidates for open bell staff positions are
asked to lift several bags and boxes as a test. This selection technique is an example of
- Answers -physical and motor ability testing.
Which of the following statements about checking references supplied by job applicants
is false? - Answers -Waivers signed by job applicants that grant permission to contact
references and to verify other credentials release the company from legal liability.
In one resort hotel, new chefs are given multiple opportunities to succeed. Which of the
following aspects of socialization strategy is related to the number of chances a new
employee is given to succeed? - Answers -Tournament vs. contest
The general manager of the Slow Start Hotel notices that new hires are not learning
their jobs very quickly. She should direct her departmental managers to examine their
training programs and their ________ programs. - Answers -Specific job orientation
Jim, a new employee at a large hotel, has gone through orientation. He knows the
layout of the facility, the departments in the organization, and all the basic rules and
procedures for being an employee of the hotel. He resists the idea of going through a
Which of the following statements about a Human Resource Information System (HRIS)
is true? - Answers -Employees have the right to review and copy information about
them stored in an HRIS
A 150-room hotel anticipates a 60 percent occupancy rate for the upcoming year. If the
ratio of employees to occupied rooms is 1.2, how many employees will the hotel need
over the next 12 months - Answers -108
The Roadside Inn hotel chain consists of 30 corporate-owned and -managed economy
properties. The company plans to expand into new markets by purchasing five upscale
suite properties within the next six months and plans to replace the management team
at each of the purchased properties. Which of the following techniques is the corporate
human resources director most likely to implement? - Answers -External recruiting to fill
open managerial positions
Which of the following is not an internal recruiting tool? - Answers -Outsourcing
In preparation for upcoming budget meetings, department heads were asked to
estimate labor demand in their areas for the next 12 months. This is an example of -
Answers -Bottom-up forecasting
Which of the following is not regarded as a potential advantage of internal recruiting
over external recruiting? - Answers -Infusion of "new blood" with new ideas
Which of the following statements about recruiting is false? - Answers -Hospitality
recruiters consider students' grade point averages more important than work
experience.
The president of the 25-unit Family Fun Restaurant chain recently established a policy
of filling open supervisory and managerial positions from applicants within the company.
Implementing this policy will call for all of the following human resources activities
except - Answers -External recruiting to fill open managerial positions
Which of the following statements about forecasting the labor supply needs of a
hospitality operation is false? - Answers -A succession chart helps estimate the internal
supply of employees for a particular position.
All of the following are techniques for forecasting the internal supply of labor except -
Answers -Job biding
A job posting for an open dining room server position requires that applicants (1) have
experience with the restaurant's point-of-sale system, (2) work evenings, and (3) have a
working knowledge of food and wine pairings. The manager's selection strategy is to
, first disqualify those applicants who have no experience with the operation's point-of-
sale system, then to disqualify applicants who cannot work evenings, then to disqualify
remaining applicants who lack working knowledge of food and wine pairings. This is an
example of - Answers -a multiple hurdles selection strategy
Which of the following pre-employment testing techniques asks applicants to perform or
simulate specific tasks they would do on the job? - Answers -validity tests
Which of the following types of interview questions encourages job applicants to
elaborate on an issue and promotes a comprehensive response? - Answers -open-
ended questions
Which of the following selection strategies relies most on desirable qualifications of
applicants and allows managers the most discretion in selection decisions? - Answers -
a compensatory selection strategy
Carrie, the manager of a 150-seat theme restaurant, always interviews several
applicants for an open position. She compares the applicants and selects the applicant
who seems to stand out from the rest. Which of the following errors or biases does
Carrie's selection technique potentially introduce? - Answers -contrast error
Which of the following types of information would a manager be least likely to obtain
from former employers about job applicants? - Answers -eligibility for rehire
A selection method that consistently leads all managers to hire employees who then fail
is: - Answers -reliable but invalid
At a large downtown convention hotel, final candidates for open bell staff positions are
asked to lift several bags and boxes as a test. This selection technique is an example of
- Answers -physical and motor ability testing.
Which of the following statements about checking references supplied by job applicants
is false? - Answers -Waivers signed by job applicants that grant permission to contact
references and to verify other credentials release the company from legal liability.
In one resort hotel, new chefs are given multiple opportunities to succeed. Which of the
following aspects of socialization strategy is related to the number of chances a new
employee is given to succeed? - Answers -Tournament vs. contest
The general manager of the Slow Start Hotel notices that new hires are not learning
their jobs very quickly. She should direct her departmental managers to examine their
training programs and their ________ programs. - Answers -Specific job orientation
Jim, a new employee at a large hotel, has gone through orientation. He knows the
layout of the facility, the departments in the organization, and all the basic rules and
procedures for being an employee of the hotel. He resists the idea of going through a
