WGU D351 FUNCTIONS OF HUMAN
RESOURCE MANAGEMENT EXAM SCRIPT 2026
◉ What should a business leader maximize to reduce an
organization's internal costs? Answer: Efficiency
◉ Which organizational structural component standardizes jobs?
Answer: Formalization
◉ Which component of organizational structure represents how
policies govern positions? Answer: Formalization
◉ Which type of skill should a human resources (HR) officer have to
increase team collaboration and communication? Answer:
Interpersonal
◉ A human resources (HR) team is remapping job functions and
processes in its department. The team is focused on the use of
resources for different HR tasks and the associated costs.
Which part of the organizational operation is the HR team focused
on? Answer: Efficiency
◉ Which group directly impacts company performance? Answer:
Part-time employees
,◉ A company's vice president (VP) of accounting filled a manager
position in the department with an internal analyst. The position
was not posted internally.
Which type of recruiting is this? Answer: Targeted
◉ What is the goal of the recruitment process? Answer: Hiring
qualified applicants who fit with the organization's culture
◉ An applicant who is an introvert is concerned about the
expectation to attend the company's morale events if hired.
Which fit selection mismatch is the applicant worried about?
Answer: Person-organization
◉ Which consequence for a company comes from selecting the
wrong candidate? Answer: Lower productivity
◉ What is the largest recruiting source for companies seeking a
varied talent pool? Answer: Labor markets
◉ Which document from a job analysis identifies the required
applicant qualifications? Answer: Job specification
,◉ A Human Resources (HR) department is developing a firefighter
employment test that includes a component to detect deviant
behavior.
Which kind of validity is this test designed to measure? Answer:
Construct
◉ A firefighter job analysis identified that firefighters must be able
to do the following:
- pull or drag up to 150 pounds through areas with zero visibility
- walk and crawl around obstacles on fire
- carry a 35-pound hose pack up smoke-filled stairs
Which kind of test should the human resources (HR) department
design to determine whether candidates meet these requirements?
Answer: Task simulations
◉ Which type of validity measure identifies employees who will
consistently receive performance ratings that are satisfactory or
above? Answer: Criterion
◉ What is the likely result of a human resources (HR) department
using an online application system? Answer: Applications are easily
tracked internally
, ◉ What is a bona fide occupational qualification (BFOQ) topic that
an interviewer is allowed to ask a candidate for a firefighter
position? Answer: Height and weight
◉ Which form of technology innovation addresses a labor shortage
and reduces overall company costs long term? Answer: Self-
checkout kiosks
◉ Which input focuses on staffing needs for creating organizational
outputs? Answer: Personnel
◉ Which process is critical for understanding and creating position
descriptions? Answer: Job analysis
◉ An employee tells their manager that they would like to be
considered for a management position in the future.
Which type of support should the employee's organization provide?
Answer: Development
◉ A manager identifies that a customer service representative is
having difficulty getting their average talk time down from six
minutes to the organizational benchmark of five minutes.
What should the manager do to help the employee make an
immediate improvement? Answer: Initiate a remediation training
program
RESOURCE MANAGEMENT EXAM SCRIPT 2026
◉ What should a business leader maximize to reduce an
organization's internal costs? Answer: Efficiency
◉ Which organizational structural component standardizes jobs?
Answer: Formalization
◉ Which component of organizational structure represents how
policies govern positions? Answer: Formalization
◉ Which type of skill should a human resources (HR) officer have to
increase team collaboration and communication? Answer:
Interpersonal
◉ A human resources (HR) team is remapping job functions and
processes in its department. The team is focused on the use of
resources for different HR tasks and the associated costs.
Which part of the organizational operation is the HR team focused
on? Answer: Efficiency
◉ Which group directly impacts company performance? Answer:
Part-time employees
,◉ A company's vice president (VP) of accounting filled a manager
position in the department with an internal analyst. The position
was not posted internally.
Which type of recruiting is this? Answer: Targeted
◉ What is the goal of the recruitment process? Answer: Hiring
qualified applicants who fit with the organization's culture
◉ An applicant who is an introvert is concerned about the
expectation to attend the company's morale events if hired.
Which fit selection mismatch is the applicant worried about?
Answer: Person-organization
◉ Which consequence for a company comes from selecting the
wrong candidate? Answer: Lower productivity
◉ What is the largest recruiting source for companies seeking a
varied talent pool? Answer: Labor markets
◉ Which document from a job analysis identifies the required
applicant qualifications? Answer: Job specification
,◉ A Human Resources (HR) department is developing a firefighter
employment test that includes a component to detect deviant
behavior.
Which kind of validity is this test designed to measure? Answer:
Construct
◉ A firefighter job analysis identified that firefighters must be able
to do the following:
- pull or drag up to 150 pounds through areas with zero visibility
- walk and crawl around obstacles on fire
- carry a 35-pound hose pack up smoke-filled stairs
Which kind of test should the human resources (HR) department
design to determine whether candidates meet these requirements?
Answer: Task simulations
◉ Which type of validity measure identifies employees who will
consistently receive performance ratings that are satisfactory or
above? Answer: Criterion
◉ What is the likely result of a human resources (HR) department
using an online application system? Answer: Applications are easily
tracked internally
, ◉ What is a bona fide occupational qualification (BFOQ) topic that
an interviewer is allowed to ask a candidate for a firefighter
position? Answer: Height and weight
◉ Which form of technology innovation addresses a labor shortage
and reduces overall company costs long term? Answer: Self-
checkout kiosks
◉ Which input focuses on staffing needs for creating organizational
outputs? Answer: Personnel
◉ Which process is critical for understanding and creating position
descriptions? Answer: Job analysis
◉ An employee tells their manager that they would like to be
considered for a management position in the future.
Which type of support should the employee's organization provide?
Answer: Development
◉ A manager identifies that a customer service representative is
having difficulty getting their average talk time down from six
minutes to the organizational benchmark of five minutes.
What should the manager do to help the employee make an
immediate improvement? Answer: Initiate a remediation training
program
