MSIS 2103 ACTUAL 2026 CORE EXAM TEST QUESTIONS
AND SOLUTIONS RATED A+
✔✔diffusion of innovation theory - ✔✔A theory developed by E.M. Rogers to explain
how a new idea or product gains acceptance and diffuses (or spreads) through a
specific population or subset of an organization.
✔✔innovation diffusion in order (curve) - ✔✔innovators (riskers), early adopters (opinion
leaders), early majority (listen and follow), late majority(skeptical), laggards (very
skeptical)
✔✔batch processing system - ✔✔A form of data processing where business
transactions are accumulated over a period of time and prepared for processing as a
single unit or batch.
✔✔Batch transaction processing - ✔✔data entry of accumulated transactions ---> Input
(batched) ---> Output
✔✔Automatic Data Processing (ADP) - ✔✔a major provider for payroll administration
that uses a batch processing system to prepare paychecks, payroll cards, and direct
deposits
✔✔Online Transaction Processing (OLTP) - ✔✔A form of data processing where each
transaction is processed immediately without the delay of accumulating transactions
into a batch. Central computer processing (PayPal, Venmo, Xoom, etc.)
✔✔flow of a transaction processing system (TPS) - ✔✔When transactions entered into
one system are processed, they create new transactions that flow into another system.
✔✔-capture, process, and update databases for routine based business activities
-ensure data is accurate and complete
-avoid processing fraudulent transactions
-reduce timely user responses and reports
-reduce clerical and other labor requirements
-help improve customer service
-achieve competitive advantage - ✔✔TPSs accomplish the following...
✔✔order processing systems, accounting systems, purchasing systems - ✔✔TPS
typically includes what systems?
✔✔-better relationship with suppliers
-costs dramatically reduced
-customer loyalty increased
-inventory levels reduced
-superior information gathering
, -superior service provided to customers - ✔✔Benefits of TPSs
✔✔enterprise system - ✔✔A system central to the organization that ensures information
can be shared with authorized users across all business functions and at all levels of
management to support the running and managing of a business. Helps with daily
activities. Satisfy customers and provide significant benefits by reducing costs and
improving service.
✔✔-enterprise resource planning systems support supply-chain processes
-customer relationship management systems support sales
-asset management systems support purchasing and monitoring investments -
✔✔examples of enterprise systems...
✔✔Enterprise Resource Planning (ERP) - ✔✔set of integrated programs that manage a
company's vital business operations for an entire organization—even a complex,
multisite, global organization.
✔✔finance accounting
human resources
engineering
project management
data services
CRM
purchasing
access control - ✔✔parts of the ERP database and business processes...
✔✔Supply Chain Management (SCM) - ✔✔A system that includes planning, executing,
and controlling all activities involved in raw material sourcing and procurement, the
conversion of raw materials to finished products, and the warehousing and delivery of
finished products to customers.
✔✔QR codes, RFID chips, or other identifiers - ✔✔operational technology (OT) to pass
data to ERP....
✔✔Customer Relationship Management (CRM) system - ✔✔A system that helps a
company manage all aspects of customer encounters, including marketing, sales,
distribution, accounting, and customer service.
✔✔text messages, phone calls, social media, email, in-person contacts, distribution,
accounting, marketing, customer service, sales, and customers - ✔✔examples of
CRM...
AND SOLUTIONS RATED A+
✔✔diffusion of innovation theory - ✔✔A theory developed by E.M. Rogers to explain
how a new idea or product gains acceptance and diffuses (or spreads) through a
specific population or subset of an organization.
✔✔innovation diffusion in order (curve) - ✔✔innovators (riskers), early adopters (opinion
leaders), early majority (listen and follow), late majority(skeptical), laggards (very
skeptical)
✔✔batch processing system - ✔✔A form of data processing where business
transactions are accumulated over a period of time and prepared for processing as a
single unit or batch.
✔✔Batch transaction processing - ✔✔data entry of accumulated transactions ---> Input
(batched) ---> Output
✔✔Automatic Data Processing (ADP) - ✔✔a major provider for payroll administration
that uses a batch processing system to prepare paychecks, payroll cards, and direct
deposits
✔✔Online Transaction Processing (OLTP) - ✔✔A form of data processing where each
transaction is processed immediately without the delay of accumulating transactions
into a batch. Central computer processing (PayPal, Venmo, Xoom, etc.)
✔✔flow of a transaction processing system (TPS) - ✔✔When transactions entered into
one system are processed, they create new transactions that flow into another system.
✔✔-capture, process, and update databases for routine based business activities
-ensure data is accurate and complete
-avoid processing fraudulent transactions
-reduce timely user responses and reports
-reduce clerical and other labor requirements
-help improve customer service
-achieve competitive advantage - ✔✔TPSs accomplish the following...
✔✔order processing systems, accounting systems, purchasing systems - ✔✔TPS
typically includes what systems?
✔✔-better relationship with suppliers
-costs dramatically reduced
-customer loyalty increased
-inventory levels reduced
-superior information gathering
, -superior service provided to customers - ✔✔Benefits of TPSs
✔✔enterprise system - ✔✔A system central to the organization that ensures information
can be shared with authorized users across all business functions and at all levels of
management to support the running and managing of a business. Helps with daily
activities. Satisfy customers and provide significant benefits by reducing costs and
improving service.
✔✔-enterprise resource planning systems support supply-chain processes
-customer relationship management systems support sales
-asset management systems support purchasing and monitoring investments -
✔✔examples of enterprise systems...
✔✔Enterprise Resource Planning (ERP) - ✔✔set of integrated programs that manage a
company's vital business operations for an entire organization—even a complex,
multisite, global organization.
✔✔finance accounting
human resources
engineering
project management
data services
CRM
purchasing
access control - ✔✔parts of the ERP database and business processes...
✔✔Supply Chain Management (SCM) - ✔✔A system that includes planning, executing,
and controlling all activities involved in raw material sourcing and procurement, the
conversion of raw materials to finished products, and the warehousing and delivery of
finished products to customers.
✔✔QR codes, RFID chips, or other identifiers - ✔✔operational technology (OT) to pass
data to ERP....
✔✔Customer Relationship Management (CRM) system - ✔✔A system that helps a
company manage all aspects of customer encounters, including marketing, sales,
distribution, accounting, and customer service.
✔✔text messages, phone calls, social media, email, in-person contacts, distribution,
accounting, marketing, customer service, sales, and customers - ✔✔examples of
CRM...
