High-Yield Questions Designed for Exam
Success
What are the 5 components of establishing rapport and professional therapeutic
relationships? - Answer-1. non-judgmental approach (verbal & non-verbal)
2. mutual trust
3. professional boundaries & roles
4. confidentiality
5. cultural competency (respect & spiritual needs)
What are the 5 points of therapeutic communication? - Answer-1. Listen > talk
2. "Tell me..."
3. Never "Why" = judgment
4. Focus on feelings: mad, sad, glad, afraid, ashamed
5. No euphemisms: "I'm sorry, she died."
Patient Self Determination Act of 1990 - Answer-must advise inthe hospital of
their right to execute an advanced directive.
, What is a healthcare directive? - Answer-A healthcare directive: a type of
advanced directed that may or may not include a living will and/or specifications
regarding durable power of attorney
R/t HIPAA, what are 6 patient rights regarding their information? - Answer-1. Can
see their charts
2. Corrections made to charts
3. Notice: "Your health info will be used for... marketing"
4. Do you want to give permission before your info is used?
5. Report: This is how your info was used
6. File complaints
Who is NOT required to follow HIPAA? - Answer-Life insurers, employers, workers
compensation carriers, many schools, many state agencies (child protective
service agencies), many law enforcement agencies, many municipal offices
What is PSQIA? - Answer-Patient Safety and Quality Improvement Act.
- voluntary reporting system = enhance patient safety data
- federal confidentiality so we can report errors at work
What is AHRQ? - Answer-Agency for Healthcare Research & Quality.