Texas Roadhouse Server
Validation Exam Questions and
Answers 100% PASS
What is our mission statement? - CORRECT ANSWER-Legendary Food,
Legendary Service
What is our story? - CORRECT ANSWER-Legendary Margaritas, Ice Cold Beers,
Hand Cut Steaks, Made-from-Scratch Sides and Dressings, Fresh Baked Bread,
Fall-of-the-Bone Ribs
What should you do if your table tells you their silverware or plate is dirty? -
CORRECT ANSWER-Apologize, Take Plates/Silverware Away, Bring Guest
New Plates/Silverware
What is the temperature danger zone? - CORRECT ANSWER-40-140
When should you wash your hands? - CORRECT ANSWER-After using the
restroom, bussing plates, touching your face, etc.
What does service with H.E.A.R.T. mean to you? - CORRECT ANSWER-
HEART means giving legendary service to every customer. Greeting tables and
serving tables with an amazing and attentive attitude that ensures your customers
will want to come back.
, What does H.E.A.R.T. stand for? - CORRECT ANSWER-Howdy
Engage
Arrive
Respond
Thank You
What 3 words describe Howdy? - CORRECT ANSWER-Friendly, Energetic, and
Fun
Describe what happens during howdy step? - CORRECT ANSWER-Welcome
with smile and eye contact, greet immediately and flag table, recognize first-time-
guest and tell story, do table inventory, suggest specific drinks and apps, take
drinks (check ids) and app orders, ring in drinks and apps
How long do you have to greet your table? - CORRECT ANSWER-15-45 sec
What should you check for when greeting your table? - CORRECT ANSWER-
plates, silverware, bread, peanuts
What three words describe engage? - CORRECT ANSWER-knowledgeable,
passionate, care/concern
What happens during the engage step? - CORRECT ANSWER-serve drinks, use
drink name and offer straws, offer menu assistance, suggestively sell/upsell, take
COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED
Validation Exam Questions and
Answers 100% PASS
What is our mission statement? - CORRECT ANSWER-Legendary Food,
Legendary Service
What is our story? - CORRECT ANSWER-Legendary Margaritas, Ice Cold Beers,
Hand Cut Steaks, Made-from-Scratch Sides and Dressings, Fresh Baked Bread,
Fall-of-the-Bone Ribs
What should you do if your table tells you their silverware or plate is dirty? -
CORRECT ANSWER-Apologize, Take Plates/Silverware Away, Bring Guest
New Plates/Silverware
What is the temperature danger zone? - CORRECT ANSWER-40-140
When should you wash your hands? - CORRECT ANSWER-After using the
restroom, bussing plates, touching your face, etc.
What does service with H.E.A.R.T. mean to you? - CORRECT ANSWER-
HEART means giving legendary service to every customer. Greeting tables and
serving tables with an amazing and attentive attitude that ensures your customers
will want to come back.
, What does H.E.A.R.T. stand for? - CORRECT ANSWER-Howdy
Engage
Arrive
Respond
Thank You
What 3 words describe Howdy? - CORRECT ANSWER-Friendly, Energetic, and
Fun
Describe what happens during howdy step? - CORRECT ANSWER-Welcome
with smile and eye contact, greet immediately and flag table, recognize first-time-
guest and tell story, do table inventory, suggest specific drinks and apps, take
drinks (check ids) and app orders, ring in drinks and apps
How long do you have to greet your table? - CORRECT ANSWER-15-45 sec
What should you check for when greeting your table? - CORRECT ANSWER-
plates, silverware, bread, peanuts
What three words describe engage? - CORRECT ANSWER-knowledgeable,
passionate, care/concern
What happens during the engage step? - CORRECT ANSWER-serve drinks, use
drink name and offer straws, offer menu assistance, suggestively sell/upsell, take
COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED
