Texas Roadhouse Hostess Training
Questions and Answers | Latest
Version | 2025/2026 | Correct & Verified
What is the first thing a hostess should do when greeting guests?
✔✔Smile and make eye contact
How should a hostess respond if a guest has to wait for a table?
✔✔Politely inform them of the wait time and offer a place to sit
What is the proper way to answer the phone as a hostess?
✔✔State the restaurant name, your name, and ask how you may help
How often should a hostess check the waitlist?
✔✔Continuously, to ensure guests are seated as soon as possible
What should a hostess do if a guest has a reservation?
✔✔Confirm the reservation and escort them to their table on time
How should a hostess handle a guest complaint before seating?
✔✔Listen politely, apologize if necessary, and notify management if needed
What is the appropriate way to handle multiple parties waiting for tables?
1
,✔✔Seat guests in the order they arrived unless reservations apply
How should a hostess greet guests who enter the restaurant?
✔✔With a warm, friendly welcome and a smile
What should a hostess do if a table becomes available unexpectedly?
✔✔Notify the next waiting guest immediately
How should a hostess manage large parties arriving without a reservation?
✔✔Politely inform them of wait time and suggest splitting into smaller groups if necessary
What is the correct way to handle a guest with special seating requests?
✔✔Do your best to accommodate them and inform management if there’s an issue
How should a hostess handle an unruly guest at the door?
✔✔Remain calm, polite, and alert management if needed
What should a hostess do if she notices a guest waiting too long without being seated?
✔✔Apologize for the delay and update them on the status of their table
How should a hostess interact with returning guests?
✔✔Greet them by name if known and make them feel welcome
2
,What is the proper way to answer a question about wait times?
✔✔Provide an honest estimate and update if the wait changes
How should a hostess respond if a guest asks to speak to a manager?
✔✔Politely inform the manager and escort the guest if necessary
What should a hostess do if the phone lines are busy?
✔✔Answer promptly, and if unavailable, take a detailed message
How should a hostess manage seating to ensure servers get balanced sections?
✔✔Keep track of server sections and rotate seating fairly
How should a hostess respond to a guest asking about menu items?
✔✔Politely provide basic information and refer complex questions to a server
What is the proper way to escort guests to their table?
✔✔Walk with them, pull out chairs if needed, and ensure they are comfortable
What should a hostess do if she notices an empty table that is dirty?
✔✔Notify the busser to clean it before seating guests
3
, How should a hostess handle multiple phone calls at once?
✔✔Answer promptly, place on hold if necessary, and prioritize urgent calls
What is the appropriate way to greet a family with children?
✔✔Smile, offer high chairs or booster seats, and make children feel welcome
How should a hostess deal with a guest who refuses to wait?
✔✔Politely explain the wait policy and offer alternatives
What should a hostess do if a guest requests a specific server?
✔✔Check availability and seat the guest accordingly if possible
How should a hostess track the waitlist for efficiency?
✔✔Update names, party sizes, and estimated times consistently
What should a hostess do if a guest arrives late for a reservation?
✔✔Check if the reservation is still valid and seat them if possible
How should a hostess handle seating during a rush?
✔✔Stay calm, follow the rotation, and communicate with the servers
What is the proper way to handle a guest complaint about seating?
4
Questions and Answers | Latest
Version | 2025/2026 | Correct & Verified
What is the first thing a hostess should do when greeting guests?
✔✔Smile and make eye contact
How should a hostess respond if a guest has to wait for a table?
✔✔Politely inform them of the wait time and offer a place to sit
What is the proper way to answer the phone as a hostess?
✔✔State the restaurant name, your name, and ask how you may help
How often should a hostess check the waitlist?
✔✔Continuously, to ensure guests are seated as soon as possible
What should a hostess do if a guest has a reservation?
✔✔Confirm the reservation and escort them to their table on time
How should a hostess handle a guest complaint before seating?
✔✔Listen politely, apologize if necessary, and notify management if needed
What is the appropriate way to handle multiple parties waiting for tables?
1
,✔✔Seat guests in the order they arrived unless reservations apply
How should a hostess greet guests who enter the restaurant?
✔✔With a warm, friendly welcome and a smile
What should a hostess do if a table becomes available unexpectedly?
✔✔Notify the next waiting guest immediately
How should a hostess manage large parties arriving without a reservation?
✔✔Politely inform them of wait time and suggest splitting into smaller groups if necessary
What is the correct way to handle a guest with special seating requests?
✔✔Do your best to accommodate them and inform management if there’s an issue
How should a hostess handle an unruly guest at the door?
✔✔Remain calm, polite, and alert management if needed
What should a hostess do if she notices a guest waiting too long without being seated?
✔✔Apologize for the delay and update them on the status of their table
How should a hostess interact with returning guests?
✔✔Greet them by name if known and make them feel welcome
2
,What is the proper way to answer a question about wait times?
✔✔Provide an honest estimate and update if the wait changes
How should a hostess respond if a guest asks to speak to a manager?
✔✔Politely inform the manager and escort the guest if necessary
What should a hostess do if the phone lines are busy?
✔✔Answer promptly, and if unavailable, take a detailed message
How should a hostess manage seating to ensure servers get balanced sections?
✔✔Keep track of server sections and rotate seating fairly
How should a hostess respond to a guest asking about menu items?
✔✔Politely provide basic information and refer complex questions to a server
What is the proper way to escort guests to their table?
✔✔Walk with them, pull out chairs if needed, and ensure they are comfortable
What should a hostess do if she notices an empty table that is dirty?
✔✔Notify the busser to clean it before seating guests
3
, How should a hostess handle multiple phone calls at once?
✔✔Answer promptly, place on hold if necessary, and prioritize urgent calls
What is the appropriate way to greet a family with children?
✔✔Smile, offer high chairs or booster seats, and make children feel welcome
How should a hostess deal with a guest who refuses to wait?
✔✔Politely explain the wait policy and offer alternatives
What should a hostess do if a guest requests a specific server?
✔✔Check availability and seat the guest accordingly if possible
How should a hostess track the waitlist for efficiency?
✔✔Update names, party sizes, and estimated times consistently
What should a hostess do if a guest arrives late for a reservation?
✔✔Check if the reservation is still valid and seat them if possible
How should a hostess handle seating during a rush?
✔✔Stay calm, follow the rotation, and communicate with the servers
What is the proper way to handle a guest complaint about seating?
4
