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Exam (elaborations)

Active listening skills Exam Question & Answers 2025.docx

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Active listening skills Exam Question & Answers

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  • active listening skills exam question answers 20

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Active listening skills Exam Question
& Answers 2025
What is active listening? - CORRECT ANSWERS ✔✔A
communication technique that requires the listener to
understand, interpret, recount and evaluate what they
hear. It is a structured way of listening and responding to
others, focusing the attention on the speaker.


Three primary elements that comprise active listening: -
CORRECT ANSWERS ✔✔Comprehending
Retaining
Responding


Comprehending - CORRECT ANSWERS
✔✔Understanding what the person is saying


Retaining - CORRECT ANSWERS ✔✔


Responding - CORRECT ANSWERS ✔✔Speaker will
look for verbal and nonverbal responses to determine if
they are being listened to. Use minimal encouragers (yes,
uh huh, nod, etc.)


Tactics to active listening - CORRECT ANSWERS
✔✔Body language
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