BADM 3740 EXAM 1 TODD GIBBS
QUESTIONS AND ANSWERS
forced ranking systems - ANSWER-ranking employees from best to worst
management by objectives - ANSWER-a four-step process in which managers and
employees discuss and select goals, develop tactical plans, and meet regularly to
review progress toward goal accomplishment
personality - ANSWER-the structure and propensities inside people that explain their
characteristics patterns of thought, emotion, and behavior
where does personality come from - ANSWER-personality traits change over time,
influenced by nature and nurture
perception - ANSWER-mental process by which individuals organize and interpret
their sensory impressions in order to give meaning to their environment
attribution theory - ANSWER-When individuals observe behaviors, they attempt to
determine whether it is internally or externally caused
decision making - ANSWER-the process of generating and choosing from a set of
alternatives to solve a problem
anchoring effect - ANSWER-tendency to rely too heavily on one piece of information
framing effect - ANSWER-the tendency to make different decisions based on how a
question is phrased
representativeness effect - ANSWER-tendency to assess the likelihood of an event
by comparing it to a similar one and assuming it will be similar
Contrast effect - ANSWER-tendency to mentally upgrade an object when comparing
it to a contrasting object
Recency effect - ANSWER-the tendency to weigh recent events more
Ratio effect - ANSWER-the tendency to judge the likelihood of an unlikely event as
lower when the probability is present in the form of a ratio of smaller rather than
larger numbers
Escalation of commitment - ANSWER-the decision to continue to follow a failing
course of action
, reducing bias and errors - ANSWER--focus on goals
-look for information that disconfirms beliefs
-don't try to create meaning out of random events
-increase your options
affect - ANSWER-broad range of feels people experience
emotions - ANSWER-intense feels directed at someone or something, brief
moods - ANSWER-feelings that tend to be less intense than emotions, last longer,
more general
affective events theory - ANSWER-a theory that describes how workplace events
can generate emotional reactions that impact work behaviors
emotional dissonance - ANSWER-stress arising from the dissonance between felt
and displayed emotions
surface acting - ANSWER-managing expression, displayed emotions
deep acting - ANSWER-managing feelings, less harmful than surface acting
emotional contagion - ANSWER-people are hard wired to pick up emotional signals
from others, strong impact on behavior
elements of job satisfaction - ANSWER--values
-importance of each value
-perception
sources of satisfaction/dissatisfaction - ANSWER--physical environment
-social environment
-organizational tasks
-organizational roles
-compensation
-personal dispositions
motivation - ANSWER-the processes that initiate work related effort and account for
an employee's direction, intensity, and persistence of effort toward attaining a goal
why is motivation important - ANSWER-correlates with task performance (.4),
citizenship performance (.5), and overall commitment (.5)
task performance - ANSWER-employee behaviors that are directly involved in the
transformation of organizational resources into the goods or services that the
organization produces
job satisfaction - ANSWER-a pleasurable emotional state resulting from the
appraisal of one's job or job experiences
QUESTIONS AND ANSWERS
forced ranking systems - ANSWER-ranking employees from best to worst
management by objectives - ANSWER-a four-step process in which managers and
employees discuss and select goals, develop tactical plans, and meet regularly to
review progress toward goal accomplishment
personality - ANSWER-the structure and propensities inside people that explain their
characteristics patterns of thought, emotion, and behavior
where does personality come from - ANSWER-personality traits change over time,
influenced by nature and nurture
perception - ANSWER-mental process by which individuals organize and interpret
their sensory impressions in order to give meaning to their environment
attribution theory - ANSWER-When individuals observe behaviors, they attempt to
determine whether it is internally or externally caused
decision making - ANSWER-the process of generating and choosing from a set of
alternatives to solve a problem
anchoring effect - ANSWER-tendency to rely too heavily on one piece of information
framing effect - ANSWER-the tendency to make different decisions based on how a
question is phrased
representativeness effect - ANSWER-tendency to assess the likelihood of an event
by comparing it to a similar one and assuming it will be similar
Contrast effect - ANSWER-tendency to mentally upgrade an object when comparing
it to a contrasting object
Recency effect - ANSWER-the tendency to weigh recent events more
Ratio effect - ANSWER-the tendency to judge the likelihood of an unlikely event as
lower when the probability is present in the form of a ratio of smaller rather than
larger numbers
Escalation of commitment - ANSWER-the decision to continue to follow a failing
course of action
, reducing bias and errors - ANSWER--focus on goals
-look for information that disconfirms beliefs
-don't try to create meaning out of random events
-increase your options
affect - ANSWER-broad range of feels people experience
emotions - ANSWER-intense feels directed at someone or something, brief
moods - ANSWER-feelings that tend to be less intense than emotions, last longer,
more general
affective events theory - ANSWER-a theory that describes how workplace events
can generate emotional reactions that impact work behaviors
emotional dissonance - ANSWER-stress arising from the dissonance between felt
and displayed emotions
surface acting - ANSWER-managing expression, displayed emotions
deep acting - ANSWER-managing feelings, less harmful than surface acting
emotional contagion - ANSWER-people are hard wired to pick up emotional signals
from others, strong impact on behavior
elements of job satisfaction - ANSWER--values
-importance of each value
-perception
sources of satisfaction/dissatisfaction - ANSWER--physical environment
-social environment
-organizational tasks
-organizational roles
-compensation
-personal dispositions
motivation - ANSWER-the processes that initiate work related effort and account for
an employee's direction, intensity, and persistence of effort toward attaining a goal
why is motivation important - ANSWER-correlates with task performance (.4),
citizenship performance (.5), and overall commitment (.5)
task performance - ANSWER-employee behaviors that are directly involved in the
transformation of organizational resources into the goods or services that the
organization produces
job satisfaction - ANSWER-a pleasurable emotional state resulting from the
appraisal of one's job or job experiences
