BADM 310 Exam 2 Questions with
Correct Answers
Overlapping Authority - ANSWER-Source of Organizational Conflict: Two or more
managers claim authority for the same activities which leads to conflict between the
managers and workers.
Scarce Resources - ANSWER-Source of Organizational Conflict: Managers conflict
over the allocation of scare resources.
Task Interdependencies - ANSWER-Source of Organizational Conflict: One member
of a group or a group fails to finish a task that another member or group depends on,
causing the waiting worker or group to fall behind.
Status Inconsistencies - ANSWER-Source of Organizational Conflict: Some
individuals and groups have a higher organizational status than others, leading to
conflict with lower status groups.
Differences in perceptions - ANSWER-Source of Organizational Conflict: Even when
people are aligned in terms of goals, interests and values, the complexity and
ambiguity of organizational life means that they often disagree about how to interpret
problems and what actions to take.
Compromise, Collaboration - ANSWER-The recommended approaches to conflict
resolution are ____________ & ______________
Compromise - ANSWER-Each party is concerned about not only their goal
accomplishment but also the other party's goal accomplishment and is willing to
engage in a give-and-take exchange to reach a reasonable solution.
Collaboration - ANSWER-Both parties try to satisfy their goals by coming up with an
approach that leaves them both better off and does not require concessions on
issues that are important to either party.
Competition - ANSWER-Each party tries to maximize its own gain and has little
interest in understanding the other party's position and arriving at a solution that will
allow both parties to achieve their goals (often ineffective) .
Forcing - ANSWER-Require that other parties follow your wishes without significant
consideration of their needs or concerns, often through use of formal authority.
Accommodation - ANSWER-One party, typically with weaker power, gives in to the
demands of the other, typically more powerful, party (often ineffective) .
, Avoidance - ANSWER-The parties try to ignore the problem and do nothing to
resolve their differences (often ineffective)
Individuals - ANSWER-Increasing awareness of the sources of conflict, increasing
diversity and diversity awareness and skills, job rotations or temporary assignments,
permanent transfers or dismissals if necessary are all strategies of conflict
management that focus on ___________.
Whole Organization - ANSWER-Changing an organization's structure or culture and
altering the source of conflict are both strategies of conflict management that focus
on the ___________ ___________.
Negotiation - ANSWER-Conflict resolution method in which the parties consider
alternative ways to allocate resources and come up with a solution acceptable to all
of them.
Distributive negotiation - ANSWER-Parties perceive that they have a "fixed pie" of
resources that they need to divide. One's gain is another's loss.
Can lead to a competitive & adversarial stance
Handled through compromise, competition, or accommodation
Integrative bargaining - ANSWER-Parties perceive that they might be able to
increase the resource pie through finding a creative solution to the conflict
View the conflict as a win-win situation - both parties can gain
Emphasizes a collaborative approach
Integrative bargaining - ANSWER-Of the two approaches to negotiation, which is
preferred?
Superordinate goals - ANSWER-Goals that both parties agree to regardless of the
source of their conflict
Third-party negotiator - ANSWER-An impartial individual with expertise in handling
conflicts and negotiations who helps parties in conflict reach an acceptable solution.
Mediators - ANSWER-Facilitates negotiations but no authority to impose a solution
Arbitrator - ANSWER-Can impose what he thinks is a fair solution to a conflict that
both parties are obligated to abide by
Organizational Politics - ANSWER-The activities managers engage in to increase
their power and to use power effectively to achieve their goals or overcome
resistance or opposition.
Political strategies - ANSWER-Tactics that managers use to increase their power
and use power to influence and gain the support of other people while overcoming
resistance or opposition.
Differing Perceptions, Interdependence, Scarce Resources - ANSWER-Name three
sources of politics in organizations.
Correct Answers
Overlapping Authority - ANSWER-Source of Organizational Conflict: Two or more
managers claim authority for the same activities which leads to conflict between the
managers and workers.
Scarce Resources - ANSWER-Source of Organizational Conflict: Managers conflict
over the allocation of scare resources.
Task Interdependencies - ANSWER-Source of Organizational Conflict: One member
of a group or a group fails to finish a task that another member or group depends on,
causing the waiting worker or group to fall behind.
Status Inconsistencies - ANSWER-Source of Organizational Conflict: Some
individuals and groups have a higher organizational status than others, leading to
conflict with lower status groups.
Differences in perceptions - ANSWER-Source of Organizational Conflict: Even when
people are aligned in terms of goals, interests and values, the complexity and
ambiguity of organizational life means that they often disagree about how to interpret
problems and what actions to take.
Compromise, Collaboration - ANSWER-The recommended approaches to conflict
resolution are ____________ & ______________
Compromise - ANSWER-Each party is concerned about not only their goal
accomplishment but also the other party's goal accomplishment and is willing to
engage in a give-and-take exchange to reach a reasonable solution.
Collaboration - ANSWER-Both parties try to satisfy their goals by coming up with an
approach that leaves them both better off and does not require concessions on
issues that are important to either party.
Competition - ANSWER-Each party tries to maximize its own gain and has little
interest in understanding the other party's position and arriving at a solution that will
allow both parties to achieve their goals (often ineffective) .
Forcing - ANSWER-Require that other parties follow your wishes without significant
consideration of their needs or concerns, often through use of formal authority.
Accommodation - ANSWER-One party, typically with weaker power, gives in to the
demands of the other, typically more powerful, party (often ineffective) .
, Avoidance - ANSWER-The parties try to ignore the problem and do nothing to
resolve their differences (often ineffective)
Individuals - ANSWER-Increasing awareness of the sources of conflict, increasing
diversity and diversity awareness and skills, job rotations or temporary assignments,
permanent transfers or dismissals if necessary are all strategies of conflict
management that focus on ___________.
Whole Organization - ANSWER-Changing an organization's structure or culture and
altering the source of conflict are both strategies of conflict management that focus
on the ___________ ___________.
Negotiation - ANSWER-Conflict resolution method in which the parties consider
alternative ways to allocate resources and come up with a solution acceptable to all
of them.
Distributive negotiation - ANSWER-Parties perceive that they have a "fixed pie" of
resources that they need to divide. One's gain is another's loss.
Can lead to a competitive & adversarial stance
Handled through compromise, competition, or accommodation
Integrative bargaining - ANSWER-Parties perceive that they might be able to
increase the resource pie through finding a creative solution to the conflict
View the conflict as a win-win situation - both parties can gain
Emphasizes a collaborative approach
Integrative bargaining - ANSWER-Of the two approaches to negotiation, which is
preferred?
Superordinate goals - ANSWER-Goals that both parties agree to regardless of the
source of their conflict
Third-party negotiator - ANSWER-An impartial individual with expertise in handling
conflicts and negotiations who helps parties in conflict reach an acceptable solution.
Mediators - ANSWER-Facilitates negotiations but no authority to impose a solution
Arbitrator - ANSWER-Can impose what he thinks is a fair solution to a conflict that
both parties are obligated to abide by
Organizational Politics - ANSWER-The activities managers engage in to increase
their power and to use power effectively to achieve their goals or overcome
resistance or opposition.
Political strategies - ANSWER-Tactics that managers use to increase their power
and use power to influence and gain the support of other people while overcoming
resistance or opposition.
Differing Perceptions, Interdependence, Scarce Resources - ANSWER-Name three
sources of politics in organizations.
