BOP Midterm Exam Questions and
Answers 100% Pass
Operations Management - CORRECT ANSWER-Managing the resources that
create and deliver services and products.
Operations Function - CORRECT ANSWER-The part of an organization
responsible for creating and delivering services and products.
Operations Manager - CORRECT ANSWER-Person responsible for managing
some or all resources in the operations function.
Core Functions of an Organization - CORRECT ANSWER-Marketing,
Product/Service Development, and Operations.
Support Functions - CORRECT ANSWER-Functions like accounting, finance,
HR, and IT that support the core functions.
Internal Customer - CORRECT ANSWER-Someone within the organization who
depends on your output to do their job.
Input-Transformation-Output Model - CORRECT ANSWER-A model showing
how operations transform inputs into goods and services.
,Transformed Resources - CORRECT ANSWER-Resources that are treated,
transformed, or converted in the process (materials, information, customers).
Transforming Resources - CORRECT ANSWER-Resources that act upon
transformed resources (facilities and staff).
Product - CORRECT ANSWER-A tangible output that can be stored.
Service - CORRECT ANSWER-An intangible activity that is consumed at the
moment it is produced.
Customers - CORRECT ANSWER-Recipients of the operation's output; they
determine what the operation must do.
Process Hierarchy - CORRECT ANSWER-Operations made up of networks of
interconnected processes at different levels.
Process - CORRECT ANSWER-A set of activities that transform inputs into
outputs to meet customer needs.
Supply Network - CORRECT ANSWER-A network of operations and processes
that work together to deliver final products/services.
Operations as a Function - CORRECT ANSWER-The part of the business that
provides goods and services to external customers.
COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED
,Operations as an Activity - CORRECT ANSWER-Managing processes within any
function in the organization.
Business Process Re-engineering (BPR) - CORRECT ANSWER-Reorganizing
process boundaries and responsibilities around full end-to-end business processes.
Four Vs of Operations - CORRECT ANSWER-Volume, Variety, Variation in
demand, and Visibility.
Volume Dimension - CORRECT ANSWER-Describes how often a task is
repeated; high volume allows for efficiency and specialization.
Variety Dimension - CORRECT ANSWER-Refers to the range of
services/products offered; high variety needs flexibility and is usually more costly.
Operations in Smaller Organizations - CORRECT ANSWER-Characterized by
informal roles and flexibility; can lead to confusion in responsibilities and
decisions.
Operations in Not-for-Profit Organizations - CORRECT ANSWER-Operate
similarly to commercial organizations but may have more complex, mixed
objectives.
The New Operations Agenda - CORRECT ANSWER-Addresses challenges like
cost competition, customer customization, tech change, and ethical/environmental
concerns.
, Operations Management - CORRECT ANSWER-The activity of managing the
resources that create and deliver services and products.
Operations Function - CORRECT ANSWER-The part of an organization
responsible for creating and delivering services and products.
Operations Managers - CORRECT ANSWER-Individuals responsible for
managing resources within the operations function.
Core Functions of an Organization - CORRECT ANSWER-The marketing,
product/service development, and operations functions which collectively generate
and fulfill customer requests.
Support Functions - CORRECT ANSWER-Departments like HR, IT, finance, and
accounting that enable the core functions to operate effectively.
Importance of Operations Management - CORRECT ANSWER-Essential for all
organizations since they all use resources to produce goods or services.
Operations Management in Not-For-Profit - CORRECT ANSWER-The same as
in commercial organizations but often involves more complex and conflicting
strategic objectives.
Operations in Small Organizations - CORRECT ANSWER-Involve informal
structures with overlapping roles, allowing quick responses but possibly causing
confusion.
COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED
Answers 100% Pass
Operations Management - CORRECT ANSWER-Managing the resources that
create and deliver services and products.
Operations Function - CORRECT ANSWER-The part of an organization
responsible for creating and delivering services and products.
Operations Manager - CORRECT ANSWER-Person responsible for managing
some or all resources in the operations function.
Core Functions of an Organization - CORRECT ANSWER-Marketing,
Product/Service Development, and Operations.
Support Functions - CORRECT ANSWER-Functions like accounting, finance,
HR, and IT that support the core functions.
Internal Customer - CORRECT ANSWER-Someone within the organization who
depends on your output to do their job.
Input-Transformation-Output Model - CORRECT ANSWER-A model showing
how operations transform inputs into goods and services.
,Transformed Resources - CORRECT ANSWER-Resources that are treated,
transformed, or converted in the process (materials, information, customers).
Transforming Resources - CORRECT ANSWER-Resources that act upon
transformed resources (facilities and staff).
Product - CORRECT ANSWER-A tangible output that can be stored.
Service - CORRECT ANSWER-An intangible activity that is consumed at the
moment it is produced.
Customers - CORRECT ANSWER-Recipients of the operation's output; they
determine what the operation must do.
Process Hierarchy - CORRECT ANSWER-Operations made up of networks of
interconnected processes at different levels.
Process - CORRECT ANSWER-A set of activities that transform inputs into
outputs to meet customer needs.
Supply Network - CORRECT ANSWER-A network of operations and processes
that work together to deliver final products/services.
Operations as a Function - CORRECT ANSWER-The part of the business that
provides goods and services to external customers.
COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED
,Operations as an Activity - CORRECT ANSWER-Managing processes within any
function in the organization.
Business Process Re-engineering (BPR) - CORRECT ANSWER-Reorganizing
process boundaries and responsibilities around full end-to-end business processes.
Four Vs of Operations - CORRECT ANSWER-Volume, Variety, Variation in
demand, and Visibility.
Volume Dimension - CORRECT ANSWER-Describes how often a task is
repeated; high volume allows for efficiency and specialization.
Variety Dimension - CORRECT ANSWER-Refers to the range of
services/products offered; high variety needs flexibility and is usually more costly.
Operations in Smaller Organizations - CORRECT ANSWER-Characterized by
informal roles and flexibility; can lead to confusion in responsibilities and
decisions.
Operations in Not-for-Profit Organizations - CORRECT ANSWER-Operate
similarly to commercial organizations but may have more complex, mixed
objectives.
The New Operations Agenda - CORRECT ANSWER-Addresses challenges like
cost competition, customer customization, tech change, and ethical/environmental
concerns.
, Operations Management - CORRECT ANSWER-The activity of managing the
resources that create and deliver services and products.
Operations Function - CORRECT ANSWER-The part of an organization
responsible for creating and delivering services and products.
Operations Managers - CORRECT ANSWER-Individuals responsible for
managing resources within the operations function.
Core Functions of an Organization - CORRECT ANSWER-The marketing,
product/service development, and operations functions which collectively generate
and fulfill customer requests.
Support Functions - CORRECT ANSWER-Departments like HR, IT, finance, and
accounting that enable the core functions to operate effectively.
Importance of Operations Management - CORRECT ANSWER-Essential for all
organizations since they all use resources to produce goods or services.
Operations Management in Not-For-Profit - CORRECT ANSWER-The same as
in commercial organizations but often involves more complex and conflicting
strategic objectives.
Operations in Small Organizations - CORRECT ANSWER-Involve informal
structures with overlapping roles, allowing quick responses but possibly causing
confusion.
COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED
