Lenovo Warranty Service Authorization

Computer Fundamentals Introduction of Computer What is a computer? - ans-A computer is an electronic device that manipulates information, or data. It has the ability to store, retrieve, and process data. You probably already know that you can use a computer to type documents, send email, play games, and browse the Web. You can also use it to edit or create spreadsheets, presentations, and even videos - ans-Throughout this tutorial, we'll show you some of the most important things you...

Which of the following cables are secured to the inside of the top cover of a laptop with an adhesive backing? - ans-ThinkPad logo LED What can you do to ensure that you do not forget how the cables are installed before you service a system? - ans-Take a photograph Which desktop systems have components stacked tightly together in a very small package, making it likely to be necessary to remove all other components before accessing the system board? - ans-Tiny How is the ESD ...

If a customer begins to use obscene language or words, what should you do? - ans-Calmly call them out on their behavior What question needs to be asked, after determining the component with a problem? - ans-When does the issue occur? Which of the following is a sign that the customer may be getting angry? - ans-Using shorter sentences Which of the following systems have LCD panels that can be removed and replaced? - ans-Tablet What is upgraded in a computer to improve the...

Which tool or mechanism defines what resources a user may access and what he or she may do with those resources? A. Authentication through user accounts and passwords B. Authorization through user accounts and passwords C. Authentication trough NTFS D. Authorization through NTFS - ans-Authorization through NTFS (Authorization through NTFS defines resources a user may access and what he or she can do with those resources.) Which is the best password for the user Joy, who has a pet na...

What is the first phase of the Onsite Service process? - ans-Service Acknowledgement Service technicians are expected to monitor which site to take service courses for new products? - ans-Lenovo Learning When should Service Technicians wear an Electrostatic Discharge (ESD) wrist strap? - ans-During any repairs Which of the following is an example of a Customer Replaceable Unit (CRU) for a desktop computer? - ans-Keyboard Once onsite, which of the following is necessary for Se...

FRU(field replaceable unit - ans-Should be replaced by an authorized technician. Before replacing a FRU technicians should review the process of that FRU in the HMM and make sure they have the correct FRU parts Storage option services should be performed with great care as selecting an incorrect drive may overwrite important data programs FRUs should not be replaced due to single failures that cannot be reproduced, only replace a FRU if the problem recurs. CRUs( Customer replaceab...

Computer Basics - Computer Basics Quiz & Answers

C. Vertical refresh rate - ans-What do we call the time it takes to draw the entire screen and get the electron guns back to the upper-left corner? A. Horizontal refresh rate B. Horizontal redraw rate C. Vertical refresh rate D. Vertical redraw rate A. Backlights - ans-What provides the illumination for LCD monitors? A. Backlights B. Inverter C. Lamp D. LCD panel D. The CRT has no native resolution; LCDs have a single native resolution. - ans-Which statement best describes th...

When you first turn on a computer and you don't hear a spinning drive or fan or see indicator lights, is the problem hardware or software related? - ans-Hardware related What is a Windows error message called that appears on a blue screen? - ans-The blue screen of death or BSOD How many beeps does startup BIOS give to indicate a successful POST? - ans-One beep Which two components in a system might give out a loud whining noise? - ans-The power supply and hard drive What...

What does HMM stand for? - ans-Hardware Maintenance Manual Lenovo does not offer in-home or onsite service. - ans-FALSE What question needs to be asked after determining the component with a problem? - ans-When does the issue occur? What are some determining questions to ask when an issue occurs? (Select all that apply) - ans-Does the problem happen when at work or at home? and Does the issue happen when connecting to a Wireless Access Point? Sealed battery warranty servi...