P2 for UNIT 14
Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations.
P1 for UNIT 14
Describe the different approaches to customer service delivery in contrasting businesses.
M1 for UNIT 14
Analyse how legislation and regulation impacts on customer service provision in a selected business
D1 for UNIT 14
Evaluate the importance for a selected business of providing excellent customer service and adhering to relevant current legislation and regulations.