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Customer Service NRF-Chapter 2 (Questions & Answers) 2024
Active Listening - correct answer-A structured form of listening and responding that focuses attention on the speaker. The listener must pay attention to the speaker Repeat in own words what he/she thinks the speaker said Benefits - correct answer-Advantages or rewards of product features Closed Ended Question - correct answer-Questions that evoke one-word answers May I help you? NO Closed ended questions begin with: Do? Will? Can?
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Active Listening - correct answer-A structured form of listening and responding that focuses attention on the speaker. The listener must pay attention to the speaker Repeat in own words what he/she thinks the speaker said Benefits - correct answer-Advantages or rewards of product features Closed Ended Question - correct answer-Questions that evoke one-word answers May I help you? NO Closed ended questions begin with: Do? Will? Can?