Kiarahausten4
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Introduction to the travel and tourism industry
This assignment goes through many sectors ( transport, accommodation, tour operators, travel agents, visitor attractions, guiding services and ancillaries) that make up our travel and tourism industry.
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- Presentación
- • 13 páginas •
This assignment goes through many sectors ( transport, accommodation, tour operators, travel agents, visitor attractions, guiding services and ancillaries) that make up our travel and tourism industry.
Customer service complaint letter
For this, I have written a reply to a customer complaint letter regarding an issue that they had.
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For this, I have written a reply to a customer complaint letter regarding an issue that they had.
Customer service assignment 3
In this assignment, I have explained two different scenarios where I have had to solve a customer complaint. I explained what the issue was, how I solved it as well as what I could do to improve.
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In this assignment, I have explained two different scenarios where I have had to solve a customer complaint. I explained what the issue was, how I solved it as well as what I could do to improve.
Customer service assignment 2
In this assignment, I am going to define what excellent customer service is whilst explaining the different skills needed to deal with different types of customers. Also, I will explain what internal and external customers are with examples. I will pick two organisations (an Airline and a Hotel Chain) and explain what the needs and expectations are of different travellers with examples. Then, I will state what each organisation could improve on in order to better the organisation’s customer se...
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- Otro
- • 13 páginas •
In this assignment, I am going to define what excellent customer service is whilst explaining the different skills needed to deal with different types of customers. Also, I will explain what internal and external customers are with examples. I will pick two organisations (an Airline and a Hotel Chain) and explain what the needs and expectations are of different travellers with examples. Then, I will state what each organisation could improve on in order to better the organisation’s customer se...
Assignment 1: Mystery shopper
This document shows my first assignment from the customer service unit. This assignment includes two examples of times that I was a mystery shopper (one in a travel agents and one in a restaurant) along with details regarding many aspects of these places. Also, in this assignment, there are two flow charts along with improvements that could be made.
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- • 4 páginas •
This document shows my first assignment from the customer service unit. This assignment includes two examples of times that I was a mystery shopper (one in a travel agents and one in a restaurant) along with details regarding many aspects of these places. Also, in this assignment, there are two flow charts along with improvements that could be made.
Customer service assignment 2