Unit 4 Customer Service in Travel and Tourism

PEARSON (PEARSON)

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Mandatory Units
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octubre 2024
Unit 1, Unit 2, Unit 3 and Unit 4 are mandatory units. This includes the whole unit and is marked internally as a Distinction and was then EVed at the same grade.
francescamackenzie
$50.86 Más información

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Customer service (NCFE)
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julio 2023
This package includes three assignments from the customer service unit. The three assignments that are included are the mystery shopper exercise, how companies show good customer service skills and a roleplay assignment.
kiarahausten4
$16.10 Más información

Otro

Customer service complaint letter
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julio 2023

2022/2023
For this, I have written a reply to a customer complaint letter regarding an issue that they had.
kiarahausten4
$9.17 Más información

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Customer service assignment 3
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julio 2023

2022/2023
In this assignment, I have explained two different scenarios where I have had to solve a customer complaint. I explained what the issue was, how I solved it as well as what I could do to improve.
kiarahausten4
$9.17 Más información

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Customer service assignment 2
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julio 2023

2022/2023
In this assignment, I am going to define what excellent customer service is whilst explaining the different skills needed to deal with different types of customers. Also, I will explain what internal and external customers are with examples. I will pick two organisations (an Airline and a Hotel Chain) and explain what the needs and expectations are of different travellers with examples. Then, I will state what each organisation could improve on in order to better the organisation’s customer se...
kiarahausten4
$9.17 Más información

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Assignment 1: Mystery shopper
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julio 2023

2022/2023
This document shows my first assignment from the customer service unit. This assignment includes two examples of times that I was a mystery shopper (one in a travel agents and one in a restaurant) along with details regarding many aspects of these places. Also, in this assignment, there are two flow charts along with improvements that could be made.
kiarahausten4
$9.17 Más información

Telephone conversation plannings for the needs of a customer

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Telephone conversation plannings for the needs of a customer
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septiembre 2022

2021/2022
Document includes the customers needs to change their seats on their flight. Different prices and flight seat classes according to what possible questions the customer may ask
Rhirhi5773
$11.29 Más información

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Letter reply to a customers complaint
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septiembre 2022

2021/2022
The letter concerns an apology from a customer service agent. The letter includes how the organisation will make up for the issues the customer faced.
Rhirhi5773
$11.29 Más información

Face-to-face dealing with needs of a customer and their needs

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Face-to-face dealing with needs of a customer and their needs
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7

septiembre 2022

2021/2022
Looks into what accommodation, transportation, attractions and travel dates would be suitable and the prices of these needs.
Rhirhi5773
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D1 - Making recommendations to tourism organisations on how they can improve their customer servicce

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D1 - Making recommendations to tourism organisations on how they can improve their customer servicce
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septiembre 2022

2021/2022
Goes into detail on how an organisation can improve their customer service skills according to different needs and how they could have been met.
Rhirhi5773
$11.29 Más información

Unit 4 Customer Service in Travel and Tourism

PEARSON (PEARSON)

Mandatory Units

Customer service (NCFE)

Customer service complaint letter

Customer service assignment 3

Customer service assignment 2

Assignment 1: Mystery shopper

Telephone conversation plannings for the needs of a customer

Letter reply to a customers complaint

Face-to-face dealing with needs of a customer and their needs

D1 - Making recommendations to tourism organisations on how they can improve their customer servicce