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Computers and Broadband Modems 100% SOLUTIONS REVISED 2023//2024
Computers and 
Broadband Modems 
100% SOLUTIONS 
REVISED 2023//2024 
One way to exhibit professionalism in your appearance is to - ANSWER Keep your hair 
neatly combed and clean. 
Being polite in professional communications with a customer includes - ANSWER 
Being culturally sensitive and not patronizing 
When you ask a customer open-ended questions, you are - ANSWER Being attentive 
to the customer and his issue(s) 
If stored data and hard drive formatting is lost on a customer's computer...
- Exam (elaborations)
- • 17 pages •
Computers and 
Broadband Modems 
100% SOLUTIONS 
REVISED 2023//2024 
One way to exhibit professionalism in your appearance is to - ANSWER Keep your hair 
neatly combed and clean. 
Being polite in professional communications with a customer includes - ANSWER 
Being culturally sensitive and not patronizing 
When you ask a customer open-ended questions, you are - ANSWER Being attentive 
to the customer and his issue(s) 
If stored data and hard drive formatting is lost on a customer's computer...