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CAM Certified Apartment Manager| 50 questions| with 100% correct answers and rationales
CAM Certified Apartment Manager| 50 questions| with 100% correct answers 
What are the three keys to good customer service? Correct Answer: • Communication 
• Attitude 
• Relationships 
 
What is the cost of turnover when a resident leaves a community? Correct Answer: • The cost of turnover is generally more then 1-2 months rent per 
move out. 
 
What are the 5 techniques to building rapport? Correct Answer: • Express a genuine interest in the other person. 
• Be genuinely friendl...
- Exam (elaborations)
- • 10 pages •
CAM Certified Apartment Manager| 50 questions| with 100% correct answers 
What are the three keys to good customer service? Correct Answer: • Communication 
• Attitude 
• Relationships 
 
What is the cost of turnover when a resident leaves a community? Correct Answer: • The cost of turnover is generally more then 1-2 months rent per 
move out. 
 
What are the 5 techniques to building rapport? Correct Answer: • Express a genuine interest in the other person. 
• Be genuinely friendl...
RN VATI Leadership and Management 2023 Assessment.
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