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A married male client with three children has lost his job and states that he feels useless. He is tearful, upset, and embarrassed. What is an appropriate objective of care for this client? 1. Limiting tearfulness 2. Increasing self-esteem 3. Controlling feelings of sadness 4. Promoting acceptance by others correct answers 2. Increasing self-esteem The loss of a job can precipitate negative feelings about the self and decrease self-esteem. Feelings should be expressed, not limited; atte...

A nurse is collecting data from a client who has a history of cocaine use. Which of the following findings is an indication that the client is experiencing cocaine toxicity? correct answers Seizures A nurse is assisting in the morning hygiene care of a client who is cognitively impaired. Which of the following statements should the nurse make? correct answers "Let me help you get your toothbrush." A nurse is reinforcing teaching with the parent of an adolescent who has amphetamine use di...

The nurse is assisting in a group therapy session. Besides cost savings, which advantages does group therapy have over individual therapy? Select all that apply. correct answers -Mutual Learning -Increased Feedback -Instilling a sense of belonging -An opportunity to practice... The nurse is having a conversation with a depressed client in an inpatient psychiatric unit. The client says to the nurse, "Things would be so much better for everyone if I just wasn't around." Which response by ...

Electroconvulsive Therapy (ECT) correct answers brain stimulation therapies nonpharmacological tx. for mental health disorders. It is used when medicine no longer works 3x a wk for a total of 6-12 treatments obtain informed consent Electroconvulsive Therapy (ECT) Post care correct answers position the client on his side to facilitate drainage and prevent aspiration, Monitor client's ability to and gag reflex client is usually ready for transfer 30-60min. after procedure Electroconvul...

A charge nurse is discussing mental status examinations with a newly licensed nurse. Which of the following statements by the newly licensed nurse indicates an understanding of the teaching? (Select all that apply.) A. "To assess cognitive ability, I should ask the client to count backward by sevens." B. "To assess affect, I should observe the client's facial expression." C. "To assess language ability, I should instruct the client to write a sentence." D. "To assess remot...

A charge nurse is discussing mental status examinations with a newly licensed nurse. Which of the following statements by the newly licensed nurse indications an understanding of the teaching? (Select all that apply) A. "To assess cognitive ability, I should ask the client to count backward by sevens." B. "To assess affect, I should observe the client's facial expression." C. "To assess language ability, I should instruct the client to write a sentence." D. "To assess remote ...

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Exempt securities must re-establish their exemption annually in order to be sold lawfully in the state. correct answers remember this A material fact is deliberately omitted in a sales presentation because it was publicly known 4 years ago = PROHIBITED correct answers remember A registration statement for new issues of securities under the USA is effective for more than one year after its effective date: correct answers if the issuer or broker/dealer offering the securities has an unsold a...

False correct answers Agents who have never had any verbal warnings cannot be issued a corrective action plan 60 correct answers A grievance request, or any evidence concerning a grievance, must be filed orally or in writing no later than 60 calendar days from the date of the event of the date the member is made aware of the issue. all of the above correct answers Steps to take when safeguarding and securing PHI and PII include: 327 correct answers Wellcare has added ____ new counties t...

Brokers/Agents may be investigated after being suspected of noncompliant activity reported through a: correct answers Complaint Tracking Module (CTM) Grievance Secret Shop Finding Enrollments through Ascend offer the following unique benefits: correct answers Validation of important data to help prevent incorrect or missing information. Digital capture of the broker's/agent's and beneficiary's electronic signatures through Send for Signature at any time throughout the enrollment appli...

Which of the following is not an example of Protected Health Information (PHI)? correct answers Library card Enrollment applications must be received by Wellcare no later than ___ calendar day(s) following receipt from the beneficiary. correct answers 1 Wellcare must receive notice of an event change or cancellation as soon as possible, but no later than 30 mins after the event start time. correct answers FALSE Ascend is a fast, easy, and compliant way for agents to submit agent-assiste...

A grievance request, or any evidence concerning a grievance, must be filed orally or in writing no later than _____ calendar days from the date of the event or the date the member is made aware of the issue. correct answers 60 When completing an application, you should ensure that you enter the provider ID of a specialist and not a Primary Care Physician (PCP). correct answers False Which of the following statements about completing telephonic enrollments is FALSE? correct answers Must inc...

Noting the correct enrollment period on enrollment applications helps in preventing delayed enrollment processing. Select one: True False correct answers True Which of the following actions are you required to do when contacted regarding an allegation of noncompliant activity? a. Speak with the investigator as quickly as possible. b. Answer all questions honestly and completely. c. Offer information and documents important to the investigation. d. All of the above correct answers A...

You can help prevent grievances by: (Select all that apply.) correct answers a. Always confirming availability of the beneficiary's primary and specialist providers by using the provider search tool available on the plan's website. b. Always using plan materials to clearly explain plan benefits and cost (including medications) and check for understanding. c. Always confirming a beneficiary's intent to enroll before accepting their enrollment application. (All of the above) Which of the...

When completing an application, you should ensure that you enter the provider ID of a specialist and not a Primary Care Physician (PCP). correct answers False Noting the correct enrollment period on enrollment applications helps in preventing delayed enrollment processing. correct answers True Wellcare has streamlined standalone PDP offerings from six plans to a. two plans b. one plan c. three plans d. four plans in all 34 regions across all 50 states and D.C. correct answers c ...

During an appointment, you may not discuss any products not agreed to in advance by the beneficiary. a. True b. False correct answers True When a paper SOA form is used, it must be completed __________ hosting the sales presentation. a. Prior to b. During c. After correct answers A. Prior to Brokers/Agents can submit a support ticket online through their Centene Workbench portal. Select one: True False correct answers True Wellcare does not need to be informed of all marketing/s...

Once the enrollment is completed, you can save a copy of the application for your reference. correct answers False Which elements are available as part of Wellcare's sales support model? correct answers All of the above. Centene requires all contracted brokers/agents to read, understand, and agree to Centene's Business Ethics and Code of Conduct Policy. correct answers True Communication of PHI can be: (Select all that apply.) correct answers -Written -Electronic -Verbal Prior t...

True correct answers Centene requires all contracted brokers/agents to read, understand, and agree to Centene's Business Ethics and Code of Conduct Policy. True False d. All of the above correct answers Which of the following actions are you required to do when contacted regarding an allegation of noncompliant activity? a. Speak with the investigator as quickly as possible. b. Answer all questions honestly and completely. c. Offer information and documents important to the inves...

Which is an example of a top beneficiary complaint that affects Star Ratings? correct answers The beneficiary did not understand that enrolling in a Wellcare plan would change their current Medicare Advantage plan An SEP is a period outside of the ICEP, AEP, or MA OEP when beneficiaries can enroll based solely on life events that qualify for an SEP period. correct answers True Prior to the beginning of the enrollment process, a broker/agent is required to cover certain beneficiary specific...