Wellcare 2023 Mastery Test (Passed!)

Once the enrollment is completed, you can save a copy of the application for your reference. correct answers False Which elements are available as part of Wellcare's sales support model? correct answers All of the above. Centene requires all contracted brokers/agents to read, understand, and agree to Centene's Business Ethics and Code of Conduct Policy. correct answers True Communication of PHI can be: (Select all that apply.) correct answers -Written -Electronic -Verbal Prior to completing the enrollment form, you should always confirm the beneficiary's primary care physician (PCP) and/or specialists. correct answers True Noting the correct enrollment period on enrollment applications helps in preventing delayed enrollment processing. Select one: correct answers True A Health Risk Assessment (HRA) can be completed for C-SNP and D-SNP plans only, before the enrollment application process in Ascend through the Value Based Enrollment (VBE) portal. correct answers False Beneficiary-facing content that includes generic or plan-specific product or benefit information must be submitted for review and CMS submission, as well as acceptance or approval, prior to distribution. correct answers True A broker/agent who has never had any verbal warnings cannot be issued a Corrective Action Plan. correct answers False The NEW online Centene Workbench self-service portal enables you to: correct answers All of the above What are some examples of what can trigger a beneficiary complaint? correct answers Select All! a.Did not consent to enroll in the plan. b.Received incorrect plan benefit information or were dissatisfied with plan benefits. c.Had enrollment/disenrollment issues (e.g., disenrollment/cancellation requests, late enrollment penalty, loss of entitlement). d.Were misled about which providers were in-network.