Msom 3101 Guides d'étude, Notes de cours & Résumés

Operations Management and Sustainability Custom Temple University Edition

Operations and Productivity True/False 1) Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements. Answer: TRUE Diff: 1 Topic: Global company profile Objective: LO1-1 2) Because Hard Rock Cafes are themed restaurants, operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency. Answer: FALSE Diff: 1 Topic: Global company profile Objective...

MOD D- WAITING LINE MODELS • Which of the following represents an unlimited queue? toll booth serving automobiles on an interstate • An airline ticket counter, with several agents for one line of customers, is an example of which of the following? multiple-server, single-phase system • A concert hall, employing both ticket takers and ushers to seat patrons, behaves typically as which of the following? multiple-server, multiphase system • Which of the following is a measure of queue...

Due to a recent increase in business, a law firm secretary must now word-process an average of 20 letters a day (assume a Poisson distribution). It takes him approximately 20 minutes to type each letter (assume an exponential distribution). Assuming the secretary works 8 hours a day: a) What is the secretary’s utilization rate? a 0.833 b) What is the average waiting time before the secretary word-processes a letter? a 0.2083 12 ½ mins c) What is the average number of letters waiting to...