Itil foundation 4 Study guides, Class notes & Summaries
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ITIL FOUNDATION 4 - PRACTICE EXAM 2024
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ITIL FOUNDATION 4 - PRACTICE EXAM 2024 
 
 
What is the effect of increased automation on the 'service desk' practice? - correct answer Greater ability to focus on customer experience when personal contact is needed 
 
Which term describes the functionality offered by a service? - correct answer Utility 
 
Which is the purpose of the 'monitoring and event management' practice? - correct answer To systematically observe services and service components, and record and report selected changes o...
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ITIL Foundation 4 Practice Exam Questions & Answers 2024/2025
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ITIL Foundation 4 Practice Exam Questions & Answers 2024/2025 
 
 
What is the effect of increased automation on the 'service desk' practice? - ANSWERSGreater ability to focus on customer experience when personal contact is needed 
 
Which term describes the functionality offered by a service? - ANSWERSUtility 
 
Which is the purpose of the 'monitoring and event management' practice? - ANSWERSTo systematically observe services and service components, and record and report selected changes of...
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ITIL Foundation 4 - Practice Exam Questions With 100% Correct Answers.
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ITIL Foundation 4 - Practice Exam Questions With 100% Correct Answers.
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ITIL 4 Foundation level / ITIL 4 Foundation level A+ Exam Preps/ Study guide_ Updated 2022-2023.
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ITIL 4 Foundations Exam Solution Guide (2022 updated)
ITIL 4 Foundation Certification exam prep/ ITIL 4 Foundation Practice Exam with Rationale.
ITIL 4 Foundation Certification Exam Answered/Rationale.
ITIL 4 Foundation Complete Exam Review Guide.
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WGU D336 ITIL Foundation 4 - Practice Exam Verified Questions And Answers
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WGU D336 ITIL Foundation 4 - Practice Exam Verified Questions And Answers 
WGU D336 ITIL Foundation 4 - Practice Exam Verified Questions And Answers
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ITIL Foundation 4 - Practice Exam
- Exam (elaborations) • 4 pages • 2023
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ITIL Foundation 4 - Practice Exam ...
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ITIL 4 Foundation Q&A 2023/ITIL 4 EXAM STUDY GUIDE/ITIL 4 Foundation Practice Exam with Rationale/ITIL 4 Exam Q&A 2023/ITIL Foundation 4 - Practice Exam/TIL 4 Foundations Exam/ITIL foundation Exam Online Test & samples/TIL 4 Foundation Q& A/ITIL 4 Foundat
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ITIL 4 Foundation Q&A 2023/ITIL 4 EXAM STUDY GUIDE/ITIL 4 Foundation Practice Exam with Rationale/ITIL 4 Exam Q&A 2023/ITIL Foundation 4 - Practice Exam/TIL 4 Foundations Exam/ITIL foundation Exam Online Test & samples/TIL 4 Foundation Q& A/ITIL 4 Foundation Practice Exam/TIL 4 FOUNDATION PRACTICE EXAM
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ITIL Foundation 4 - Practice Exam
- Exam (elaborations) • 3 pages • 2023
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Available in package deal
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What is the effect of increased automation on the 'service desk' practice? - Answer- Greater ability to focus on customer experience when personal contact is needed 
 
Which term describes the functionality offered by a service? - Answer- Utility 
 
Which is the purpose of the 'monitoring and event management' practice? - Answer- To systematically observe services and service components, and record and report selected changes of state 
 
What should all 'continual improvement' decisions be...
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ITIL 4 Foundation Exam Questions & Answers 2024/2025
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ITIL 4 Foundation Exam Questions & Answers 2024/2025 
 
 
ITIL - ANSWERSDescribes how the components and activities of an organization interact to create value through IT-enabled services 
 
This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym - ANSWERSITIL 
 
ITIL Service Value System - ANSWERSITIL SVS 
 
ITIL SVS - ANSWERSDescribes how the components and activities of an organization interact to create value through IT-enabled services 
 
- ITIL...
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ITIL 4 FOUNDATION PRACTICE EXAM 2024 WITH 100% CORRECT ANSWERS
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ITIL 4 FOUNDATION PRACTICE EXAM 2024 WITH 100% CORRECT ANSWERS 
 
 
Which practice includes the classification and ownership of queries and requests from users? 
A. Service desk 
B. Incident management 
C. Change control 
D. Service level management - correct answer A. "Service desks provide a clear path for users to report issues, queries, 
and requests, and have them acknowledged, classified, owned, and actioned" 
 
 
Rationals: 
B. Incorrect. The 'incident management' practice deals only ...
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