Itil 4 practice test Study guides, Class notes & Summaries

c) Shareholders - correct answer Which type of stakeholder would most likely derive value through financial benefits, dividends, and a sense of assurance and stability? a) Shareholders b) Service provider employees c) Charitable organizations d) Partners and suppliers a) Service offering - correct answer What is a description of one or more services, designed to address the needs of a target consumer group? a) Service offering b) Product c) Service action d) Service Service per...

ITIL 4 Practice Test ...

ITIL 4 Practice Test 3 Questions & Answers 2024/2025 What is the definition of a customer? - ANSWERSA person who defines the requirements for a service and takes responsibility for the outcomes of service consumption A sponsor is a person who authorizes _____________ for service consumption. - ANSWERSBudget What is the definition of a problem? - ANSWERSA cause, or potential cause, of one or more incidents What is defined as the addition, modification, or removal of anything that co...

What is the definition of service management? - correct answer A set of specialized organizational capabilities for enabling value to customers A user is a person who uses _____________. - correct answer Services What is the definition of a change? - correct answer The addition, modification, or removal of anything that could have a direct or indirect effect on services What is defined as a cause, or potential cause, of one or more incidents? - correct answer Problem What is the purp...

WGU D336 ITIL 4 Practice Test 6 Complete Questions And Answers 2023 WGU D336 ITIL 4 Practice Test 6 Complete Questions And Answers 2023 WGU D336 ITIL 4 Practice Test 6 Complete Questions And Answers 2023

ITIL 4 Practice Test 3 With Questions and Answers ...

ITIL 4 PRACTICE TEST 3 REVIEW QUESTIONS AND ANSWERS, 100% ACCURATE. VERIFIED/ What is the definition of a customer? - -A person who defines the requirements for a service and takes responsibility for the outcomes of service consumption A sponsor is a person who authorizes _____________ for service consumption. - -Budget What is the definition of a problem? - -A cause, or potential cause, of one or more incidents What is defined as the addition, modification, or removal of anything that co...

WGU D336 ITIL Foundations - Practice Test 4 Questions And Answers WGU D336 ITIL Foundations - Practice Test 4 Questions And Answers WGU D336 ITIL Foundations - Practice Test 4 Questions And Answers

ITIL® 4 Foundation (Exams #1-6) Q&A_ Spring 2022-23. USE (Ctrl +F) or key words to get to your question (Answered) ITIL® 4 Foundation ( Exam #1) What is the definition of a service? Identify the missing word(s) in the following sentence. Utility is the [?] offered by a product or service to meet a particular need. Identify the missing word in the following sentence. [?] is the practice of ensuring that risks are properly assessed, authorizing changes to proceed, and managing a cha...