Itil 4 practice Study guides, Class notes & Summaries

c) Shareholders - correct answer Which type of stakeholder would most likely derive value through financial benefits, dividends, and a sense of assurance and stability? a) Shareholders b) Service provider employees c) Charitable organizations d) Partners and suppliers a) Service offering - correct answer What is a description of one or more services, designed to address the needs of a target consumer group? a) Service offering b) Product c) Service action d) Service Service per...

ITIL 4 Practice Test ...

ITIL 4 Practice Test 3 Questions & Answers 2024/2025 What is the definition of a customer? - ANSWERSA person who defines the requirements for a service and takes responsibility for the outcomes of service consumption A sponsor is a person who authorizes _____________ for service consumption. - ANSWERSBudget What is the definition of a problem? - ANSWERSA cause, or potential cause, of one or more incidents What is defined as the addition, modification, or removal of anything that co...

What is the definition of service management? - correct answer A set of specialized organizational capabilities for enabling value to customers A user is a person who uses _____________. - correct answer Services What is the definition of a change? - correct answer The addition, modification, or removal of anything that could have a direct or indirect effect on services What is defined as a cause, or potential cause, of one or more incidents? - correct answer Problem What is the purp...

WGU D336 ITIL 4 Practice Test 6 Complete Questions And Answers 2023 WGU D336 ITIL 4 Practice Test 6 Complete Questions And Answers 2023 WGU D336 ITIL 4 Practice Test 6 Complete Questions And Answers 2023

ITIL 4 Practice Test 3 With Questions and Answers ...

ITIL 4 Foundation ITILFND_V4 Practice Exam Questions & Answers 2024/2025

ITIL 4 Exam Questions and correct answers 100% graded A+ 20232) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". Ref 2.5.4 D. Incorrect. A risk is "A possi...

ITIL 4 Foundation ITILFND_V4 Practice Questions With Verified Answers |100% Correct!