Cx survey Study guides, Class notes & Summaries

SS24CXWB - CX Survey Dashboard Questions and Answers Graded A+ A dashboard type of report, which presents the data with interactive charts and graphs, is designated by a _______ icon. gauge***** list A negative verbatim comment will ________ trigger a case. not A positive Net Promoter Score (NPS) means that your dealership has ___________________. more promoters than detractors A positive Net Promoter Score (NPS) means that your dealership has ___________. more promoters than ...

SS24CXWB CX Survey Dashboard Questions and Answers Already Passed A dashboard type of report, which presents the data with interactive charts and graphs, is designated by a _______ icon. Gauge A negative verbatim comment will ________ trigger a case. not After a case has been triggered, it is critical to contact the customer within __________. 24 hours After a Sales or Service case trigger has been met, what else has to happen for a case to be created? The customer must answer "...

CX Survey Dashboard Questions and Answers Rated A+ A positive Net Promoter Score (NPS) means that your dealership has _________ more promoters than detractors After a case has been triggered, it is critical to contact the customer within _______ 24 hrs Hoe long does the CX Survey Dashboard retain survey disposition data? 30 days How do you opt-in to receive email notifications when new cases are generated? Click the Profile icon in the left navigation panel to select your notifi...

Which report provides more information about the status of your dealership's CX Survey invitations? - Answer-Disposition Report Links to launch the various tools in the CX Survey Dashboard are available on the Homepage and also ___________. - Answer-on DealerCONNECT under the Name pulldown menu by clicking the 9-dot "App" menu button***** What should you do in the time between the close of the sale or completion of service and the CX Survey invitation being sent? - Answer-Offer the cus...

SS24CXWB - CX Survey Dashboard Exam Questions and Answers

Links to launch the various tools in the CX Survey Dashboard are available on the Homepage and also ___________. - Answer-not - on DealerCONNECT not-under the Name pulldown menu not- by clicking the 9-dot "App" menu button A dashboard type of report, which presents the data with interactive charts and graphs, is designated by a _______ icon. - Answer-Gauge While in Card View, you can see the full survey response by clicking _________. - Answer-View Details Intentionally providing inaccur...

ss24cxwb cx survey dashboard exam questions and answers

CX Survey Dashboard Test 2024...

SS24CXWB - CX SURVEY DASHBOARD EXAM

ss24cxwb cx survey dashboard