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ITIL 4 Foundation Certification Exam Answered/Rationale.
- Exam (elaborations) • 17 pages • 2022
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ITIL 4 Exam Questions and Answers (elaborated further). 
2) Which term describes the functionality offered by a service? 
 
A. Cost 
B. Utility 
C. Warranty 
D. Risk 
 
5) How do all value chain activities transform inputs to outputs? 
 
A. By determining service demand 
B. By using a combination of practices 
C. By using a single functional team 
D. By implementing process automation 
 
7) What is the starting point for optimization? 
 
A. Securing stakeholder engagement 
B. Unde...
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