Itil 4 foundation level Study guides, Class notes & Summaries

ITIL 4 Foundation 100% verified 2022ITIL Describes how the components and activities of an organization interact to create value through IT-enabled services This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym ITIL ITIL Service Value System ITIL SVS ITIL SVS Describes how the components and activities of an organization interact to create value through IT-enabled services - ITIL Service Value Chain - ITIL Practices...

ITIL FOUNDATION 4 - PRACTICE EXAM REVIEW QUESTIONS AND ANSWERS, 100% ACCURATE, VERIFIED/ What is the effect of increased automation on the 'service desk' practice? - -Greater ability to focus on customer experience when personal contact is needed Which term describes the functionality offered by a service? - -Utility Which is the purpose of the 'monitoring and event management' practice? - -To systematically observe services and service components, and record and report selected cha...

ITIL 4 FOUNDATION PRACTICE EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+/ VERIFIED/ How does prioritization of incidents assist in incident Managment? - It ensures that incidents are resolved as quickly as possible Which value chain activity provides information about service Improvements to all value chain activities - Improve Which is the a purpose of the "information security" practice - Protect the information needed by the organization to conduct business Which are the key acti...

WGU C846 - Practice ExamsDion Training Solutions has decided to create an online course for the ITIL 4 Foundation exam. The company developed their curriculum and then invited 50 students to participate in live training to determine if the training was effective. During the training, some students didn't understand the concept of the service value chain, so the instructor rewrote that portion of the curriculum. Which guiding principle is being demonstrated by this approach to curriculum develop...

WGU C846 - ITIL 4 Foundation Sample Paper, Questions and answers, 100% Accurate. VERIFIED. What is the effect of increased automation on the 'service desk' practice? A. Greater ability to focus on customer experience when personal contact is needed B. Decrease in self-service incident logging and resolution C. Increased ability to focus on fixing technology instead of supporting people D. Elimination of the need to escalate incidents to support teams A. Correct. Greater ability...

Question 1 This cloud model is composed of five essential characteristics, three service models, and four deployment models. Please match the characteristics below with their descriptions Characteristic Description 1. Broad a. The provider’s computing resources are combined to Network serve multiple consumers using a multi-tenant model, Access with different physical and virtual resources dynamically assigned and reassigned according to consumer demand 2. Metered Access b. Consumer ...

ITIL 4 questions with complete solution latest 2023What is the correct list of topics ITIL 4 Foundation covers? A. key concepts of service management, dimensions of service management, guiding principles, the service value system, the service value chain, and management practices B. key concepts of service management, the four Ps of service management, guiding principles, the service value system, the service value chain, and management practices C. key concepts of service management, d...

ITIL 4 - Foundation Examination Prep Test(verified)2023Deployment Management Which practice is responsible for moving components to live environments? Service Desk Which practice includes the classification and ownership of queries and requests from users? Service Level Management Which practice identifies metrics and reflect the customers experience of a service? To plan changes and help avoid conflicts What is the PRIMARY use of a change schedule? Value Streams ...

WGU C838 Managing Cloud Security Final Exam Revised 2023 Question 1 This cloud model is composed of five essential characteristics, three service models, and four deployment models. Please match the characteristics below with their descriptions Characteristic Description 1. Broad a. The provider’s computing resources are combined to Network serve multiple consumers using a multi-tenant model, Access with different physical and virtual resources dynamically assigned and reassigned ac...

ITIL 4 Foundation Practice Exam with Rationale 2023Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only with incidents, not queries and ...