Itil 4 foundation Study guides, Class notes & Summaries

ITIL (Information Technology Infrastructure Library) - correct answer A best practice guidance for IT service management. Origin of England in the late 1980s. itSMF (IT Service Management Forum) - correct answer The itSMF is a global non-profit organization that supports IT service management, particularly through publications in the ITSM Library series. AXELOS - correct answer The organization responsible for developing and managing a portfolio of best practice methodologies, including IT...

ITIL 4 Foundation Practice Exam & Answers 2024/2025 How does prioritization of incidents assist in incident Managment? - ANSWERSIt ensures that incidents are resolved as quickly as possible Which value chain activity provides information about service Improvements to all value chain activities - ANSWERSImprove Which is the a purpose of the "information security" practice - ANSWERSProtect the information needed by the organization to conduct business Which are the key activities o...

ITIL 4 Foundation Practice Exam with Rationale Question and answers correctly solved 2023/2024Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - correct answer A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident managem...

ITIL 4 Foundations Exam

ITIL 4 Foundation Part 1 Exam 2023...

ITIL 4 FOUNDATION EXAM STUDY GUIDE WITH COMPLETE SOLTIONS.ITIL 4 FOUNDATION EXAM STUDY GUIDE WITH COMPLETE SOLTIONS.ITIL 4 FOUNDATION EXAM STUDY GUIDE WITH COMPLETE SOLTIONS.ITIL 4 FOUNDATION EXAM STUDY GUIDE WITH COMPLETE SOLTIONS.ITIL 4 FOUNDATION EXAM STUDY GUIDE WITH COMPLETE SOLTIONS.ITIL 4 FOUNDATION EXAM STUDY GUIDE WITH COMPLETE SOLTIONS.ITIL 4 FOUNDATION EXAM STUDY GUIDE WITH COMPLETE SOLTIONS.

PESTLE (list) - Answer- Political Economic Social Technological Legal Environmental 4 dimensions of service management - Answer- organizations & people information & technology partners & suppliers value streams & processes components of the service value system - Answer- inputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement output: -value service value chain activities list - Answ...

ITIL 4 Foundation Exam Review Questions & Answers 2024/2025 Which practice identified metrics that reflect the customer's experience of a service? - ANSWERSService Level Management To plan changes and help avoid conflicts - ANSWERSWhat is the PRIMARY use of a change schedule How does categorization of incidents assist the 'incident management' practice? - ANSWERSIt helps direct the incident to the correct support area Which is a potential benefit of using an IT service managemen...

) Which practice is responsible for moving components to live environments? A. Change control B. Release management C. IT asset management D. Deployment management - D. Correct. "The purpose of the deployment management practice is to move new or changed hardware, software, documentation, processes, or any other component to live environments." Ref 5.3.1 Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management...

governance - correct answer the means by which an organization is directed and controlled service management - correct answer A set of specialized organizational capabilities for providing value to customers in the form of services value - correct answer the perceived benefits, usefulness, and importance of something Who determines the perceived value? - correct answer the RECIPIENT value is objective - correct answer False organization - correct answer a person or a group of peop...