Itil 4 foundation level Study guides, Class notes & Summaries

ITIL 4 Foundation Exam Review Questions & Answers 2024/2025 Which practice identified metrics that reflect the customer's experience of a service? - ANSWERSService Level Management To plan changes and help avoid conflicts - ANSWERSWhat is the PRIMARY use of a change schedule How does categorization of incidents assist the 'incident management' practice? - ANSWERSIt helps direct the incident to the correct support area Which is a potential benefit of using an IT service managemen...

ITIL® 4 Foundation (Exams #1-6) Q&A_ Spring 2022-23. USE (Ctrl +F) or key words to get to your question (Answered) ITIL® 4 Foundation ( Exam #1) What is the definition of a service? Identify the missing word(s) in the following sentence. Utility is the [?] offered by a product or service to meet a particular need. Identify the missing word in the following sentence. [?] is the practice of ensuring that risks are properly assessed, authorizing changes to proceed, and managing a cha...

ITIL 4 Foundations Exam Solution Guide (2022 updated) PESTLE (list) - Political Economic Social Technological Legal Environmental 4 dimensions of service management - organizations & people information & technology partners & suppliers value streams & processes components of the service value system - inputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement output: -value service val...

ITIL 4 Foundation Practice Exam with Rationale. Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management Which practice identifies metrics that reflect the customer's experience of a service? A. Continual improvement B. Service desk C. Service level management D. Problem management What is the PRIMARY use of a change schedule? A. To support 'incident manage...

CISA Study Notes Exam 181 Questions with Verified Answers Who is responsible for imposing an IT governance model encompassing IT strategy, information security, and formal enterprise architectural mandates? - CORRECT ANSWER IT executives and the Board of Directors The party that performs strategic planning, addresses near-term and long-term requirements aligning business objectives, and technology strategies. - CORRECT ANSWER The Steering Committee What three elements allow validation o...

ITIL 4 Foundation | Practice Exam 1 d - What is the definition of a service? a) The means by which an organization is directed and controlled b) A set of specialized organizational capabilities for enabling value to customers c) A method for visualizing work, identifying potential blockages and resource conflicts, and managing work in progress d) A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage spe...

CISA Study Notes Exam 181 Questions with Verified Answers Who is responsible for imposing an IT governance model encompassing IT strategy, information security, and formal enterprise architectural mandates? - CORRECT ANSWER IT executives and the Board of Directors The party that performs strategic planning, addresses near-term and long-term requirements aligning business objectives, and technology strategies. - CORRECT ANSWER The Steering Committee What three elements allow validation o...

Business of IT -- Applications -- C846, Test bank. Top Exam Questions and and answers, graded A+ ITIL 4 updates established _______________________________________ practices in the context of customer experience, value streams, and digital transformation. They also incorporate new methodologies, such as Lean, Agile, and DevOps - -IT service management (ITSM) ITIL (Information Technology Infrastructure Library) - -is a service management framework that offers a good-practice guidance appl...

ITIL 4 Exam Questions and Answers (elaborated further). 2) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk 5) How do all value chain activities transform inputs to outputs? A. By determining service demand B. By using a combination of practices C. By using a single functional team D. By implementing process automation 7) What is the starting point for optimization? A. Securing stakeholder engagement B. Unde...

ITIL 4 Foundation Practice Exam with RationaleWhich practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only with incidents, not queries and reque...