Itil® 4 foundat Study guides, Class notes & Summaries

ITIL® 4 Foundation (Practice Exam #5)/ Questions and answers. VERIFIED/ What is the definition of service management? - -A set of specialized organizational capabilities for enabling value to customers Identify the missing word(s) in the following sentence. A user is a person who uses [?]. - -Services What is the definition of a change? - -The addition, modification, or removal of anything that could have a direct or indirect effect on services What is defined as a cause, or potential...

ITIL® 4 Foundation Exams 1-6, Questions & Answers-What is the definition of a service? a) The means by which an organization is directed and controlled b) A set of specialized organizational capabilities for enabling value to customers c) A method for visualizing work, identifying potential blockages and resource conflicts, and managing work in progress d) A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to ma...

ITIL® 4 Foundation Practice Exam 2023

ITIL® 4 Foundation | Practice Exam #1 completed 2022d What is the definition of a service? a) The means by which an organization is directed and controlled b) A set of specialized organizational capabilities for enabling value to customers c) A method for visualizing work, identifying potential blockages and resource conflicts, and managing work in progress d) A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having ...