Customer Service

in a service environment, products are seldom created to satisfy customer needs or wants correct answers False which two of the following factors have contributed to globalization correct answers 1. easier access to transportation 2. advancement in mobil technology quality standards like ISO 9000 were established to maintain quality in which area of business correct answers customer service which two of the following are examples of customer-foucased organization correct answers 1. bo...

Customer Service 2 - Customer Service: Problem Solving and Troubleshooting / Become a Customer Service Specialist Exam With Complete Solutions You are employed at a customer service organization for machine tools. What is the first question you need to ask yourself before addressing a customer complaint? - answerIs the customer's concern valid or invalid? This is the model that can be used to troubleshoot just about any customer challenge you may face. If your customer has a valid comp...

Because Customer Service is a complex and demanding field, it requires the successful CSS to possess which of the following traits: a. intelligence b. stunning good looks c. certified tech skills d. poor judgment - Answer A; intelligence To help become an effective speaker, you should do which of the following? a. Use judgmental descriptions b. Generalize c. State opinions as facts d. State facts without gossip or rumors - Answer D; state facts without gossip or rumors To become a ...

offshoring - Answer refers to the relocation of business services from one country to another (e.g., services, production, and manufacturing) outsourcing - Answer refers to the practice of contracting with third party companies or vendors outside the organization (usually in another country to deliver products and services to customers or produce products) help desk - Answer term used to describe a service provider trained and assigned to assist customers with questions, problems, or sugge...

Customer Service Written Exam Questions With Complete Answers Graded To Pass!!

Customer Service 2 - Customer Service: Problem Solving and Troubleshooting / Become a Customer Service Specialist Exam With Complete Solutions You are employed at a customer service organization for machine tools. What is the first question you need to ask yourself before addressing a customer complaint? - answerIs the customer's concern valid or invalid? This is the model that can be used to troubleshoot just about any customer challenge you may face. If your customer has a valid comp...

Utilities Customer Service Specialist Exam Questions And Answers (Verified And Updated) Acceptance - answerthe process by which the COH assumes responsibility for operation and maintenance of the asset and/or infrastructure Actual cost - answerall costs to include, but not limited to costs of time, labor, overhead and benefits, rental or city-owned vehicles, materials, and use of outside resources or services necessary to administer, monitor, repair, replace, remove and/or install city fa...

Customer Service Test Questions With 100% Correct Answers.

HDI-CSR (Customer Service Representative) Practice Test Exam Questions And Answers (Verified And Updated) Recognizing that a customer's psychological needs must be met when resolving incidents is called? - answerCustomer Call Differentiating What is the best way to minimize conflict with a customer? - answerRemain friendly towards the customer. A talkative customer can result in extended call times. What is the best practice for disengaging from a customer? - answerRecap the customer's...