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![Test Bank for Service Management Operations, Strategy, Information Technology 10th Edition By Sanjeev Bordoloi Chapter 1-16 Answers are the at end of Each chapter](/docpics/5251116/663d953ebfded_5251116_121_171.jpeg)
![Test Bank for Service Management Operations, Strategy, Information Technology 10th Edition By Sanjeev Bordoloi Chapter 1-16 Answers are the at end of Each chapter](/docpics/books/9200000009805434.jpg)
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Test Bank for Service Management Operations, Strategy, Information Technology 10th Edition By Sanjeev Bordoloi Chapter 1-16 Answers are the at end of Each chapter
- Exam (elaborations) • 374 pages • 2024
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Test Bank for 
Service Management Operations, Strategy, Information Technology 10th Edition By Sanjeev Bordoloi Chapter 1-16 Answers are the at end of Each chapter
![Health service operations management summary of lectures and literature](/docpics/6012c8158c1a5_967063.jpg)
![Health service operations management summary of lectures and literature](/docpics/books/9200000009805434.jpg)
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Health service operations management summary of lectures and literature
- Summary • 63 pages • 2021
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- $9.36
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Full summary of lectures and mandatory literature. 
Week 1: health service quality and value-based healthcare 
Week 2: unit operations management 
Week 3: process operations management - pathways and chains 
Week 4: variability, uncertainty & flexibility 
Week 5: continuous improvement, theory of constraints & six sigma 
Week 6: lean management 
Literature: 
•	Bowers et al. (1994) 
•	Ahaus (2018) 
•	Fitzsimmons & Fitzsimmons: Chapter 6; Service Quality, pages 143-147 
•	Van Veen-Berkx et...
Summary of the course Quality of Service Support (QSS) taught in the fourth block of the second year.
Service Operations course resume
Summary for the course service operations, chapter 1-7,9,11,12 (exam chapters).
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