Walmart A Study guides, Class notes & Summaries

You are working to meet a task for your shift goal when a coworker urgently asks you for help with something you know a lot about. What would you most likely & least likely do? : Most Likely: Stop working on your task to help your coworker Least Likely: Explain to your coworker you can't help them because you have to finish what you're working on to meet your shift goal. Your newest coworker is not as productive as other members of your team. You and your coworkers have to work hard...

Adnexa : total orbit, includes the bony sockets, eyelids, muscles, lacrimal glands, fatty support tissues, and the globe itself. Eyelids : serve to protect and moisten the globe with tears produced by the lacrimal glands. Globe : The actual "eyeball" Vascular Tunic : Nourishing layer consisting of the iris, ciliary body, and the choroid Choroid : Provides nutrients to the retina 2 | P a g e Fibrous Tunic : Protective coat of the

What is shoplifting? : The criminal offense of stealing merchandise displayed for Shoplifters sale within a retail business establishment Walmart is considered a... : "merchant" Merchants are permitted by state laws known as... : "merchant privilege statutes" What does the "merchant privilege statutes allow APs to do? : To investigate and detain shoplifting suspects for possible referral to law enforcement authorities. This right to investigate and detain suspects is commonly re...

Suspicious Behavior is... : conduct that would lead a reasonable person to suspect that a person was considering shoplifting. If you cannot specifically identify and describe the suspicious behavior, in which the suspect was engaged... : you are not authorized to begin surveillance of the suspect. What constitutes as your first element? : Suspicious Behavior Examples of Suspicious Behavior That May Warrant Surveillance... : • Opening merchandise packaging • Removing merchandise f...

You are working to finish an assigned task in order to meet your shift goal when a coworker urgently asks you for help with something you know a lot about. What would you be most and least likely to do? : Most - Stop working on your task and help your coworker. Least - Explain to your coworker that you can help because you have to finish what you've working on to meet your shift goal. A customer member tries to use a coupon that is only good for full-priced items to purchase an item...

How would you characterize the industry structure of discount retailing? : - low margins, bare bones, self service How favorable is the structure of this industry? Explain. : Favorable - Can operate on a bare bones level, customer self service as they are more informed. No need to to invest in a high quality atmosphere - Do not need to spend on employee training (can pay lower wages) Identify Walmart's early strategy and explain how/why it enabled Wal-Mart to be so successful in disco...

One of your customers has just said to you, "This service here is horrible." You should say: - correct answer "What is it about the service that you have not liked?" A customer came to your department with an urgent question. You promised here that you would collect information about her question and answer it by noon. It will take you at least 20 minutes to gather the information needed to provide an answer. It is now 11:50 a.m. Your supervisor just scheduled a 30-minute meeting to...