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University of Maryland IFSM 201 Quiz 4 Top Grade

  • University of Maryland IFSM 201 Quiz 4 Top Grade

  • Exam (elaborations) • 10 pages • 2021
  • Question 1 (0.25 points) (True/False). The primary financial impact of a robust CRM system results from retaining current customers versus obtaining new customers. Question 1 options: A) True B) False Save Question 2 (0.25 points) A company is more likely to lose current customers if: Question 2 options: A) the company is unable to resolve issues quickly and fairly. B) the company does not offer a rewards program. C) the company sends many advertising emails. D) the company's service representa...
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