Study guides, Class notes & Summaries

Salesforce Field Service Lightning Exam study complete solution Field Service: Competing Goals and Objectives - Cost Savings Revenue Growth Customer Satisfaction Employee Satisfaction What is Field Service Management? - Deliver a superior customer experience Integrated to contact center and Sales on one platform for 360 degree customer view Drive out costs Intelligent Work Scheduling gets right tech to the right job at the right time Drive better field tech utilization Real-time ...

Salesforce Field Service Lightning study guide update complete solutions 2024 Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2? A. Assign Contractor 2 as an excluded Resource. B. Assign Contractor 1 and 2 differe...

Salesforce Field Service Lightning Exam review solution If a resource's operating hours aren't defined, they inherit... - their service territory's operating hours Where are Resource Absences tracked? - In the Absences related list on the detail page of the Service Resource A calendar view isn't available for individual service resources unless...