ITIL Foundation 4 Practice Samenvattingen, Aantekeningen en Examens

ITIL Foundation 4 Practice Exam Questions & Answers 2024/2025 What is the effect of increased automation on the 'service desk' practice? - ANSWERSGreater ability to focus on customer experience when personal contact is needed Which term describes the functionality offered by a service? - ANSWERSUtility Which is the purpose of the 'monitoring and event management' practice? - ANSWERSTo systematically observe services and service components, and record and report selected changes of...