nurs

Ch. 1: ● Define emotional intelligence: - Emotional intelligence is the ability of an individual to perceive and manage the emotions of self and others. ● Characteristics of an emotionally intelligent leader: - Insight into the emotions of members of the team - Understands the perspective of others - Encourages constructive criticism and is open to new ideas - Able to maintain focus while multitasking - Manages emotions and channels them in a positive direction, which in turn helps ...