BUSN258 Final Exam Latest 2017 with three essay questions
BUSN258 Final Exam Latest 2017 with three essay questions
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BUSN258 Final Exam Latest 2017 with three essay questions
- Exam (elaborations) • 18 pages • 2019
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Question
Question 1.1. (TCO 1) Which of these key organizational behaviors helps customers to interact with your organization? (Points : 8)
Smiling
Shaking hands with customers
Asking often “how am I doing”?
Asking customers to begin filling out paperwork
Question 2.2. (TCO 1) Which of these key organizational behaviors helps customers to stay close after a transaction? (Points : 8)
Having a Halloween costume day
Having employee casual dress days
Mailing thank-you notes
Greeting customers wi...
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